Legal Operations Analyst/ Law Enforcement Associate

This posting is for a contract assignment with Tundra Technical Solutions to provide services to our Client, a Fortune 500 Tech Firm.

Job Description:

The main function of the Legal Operations Analyst/ Law Enforcement Associate is to perform a variety of legal and operational duties in support of the Law Enforcement Outreach team.

Job Responsibilities:
Support the APAC Law Enforcement Outreach Team with:
- Managing escalations from law enforcement in relation to content reports
- Managing escalations from law enforcement in relation to issues with data disclosures
- Managing escalations from law enforcement in relation to hacked accounts
- Managing escalations from law enforcement in relation to verification of police accounts
- Manage inquiries from law enforcement about law enforcement issues
- Program manage internal follow-up actions with XFN arising from Enhanced Engagements with law enforcement partners
- Managing and implementing internet safety and security programs with law enforcement partners
- Engage with internal XFN teams on resolving issues of concern flagged by law enforcement partners
- Engage with internal XFN teams on improving operational workflow processes

Skills and Experience
Essential:
- Prior background working with law enforcement as well as trust and safety within the Tech Industry
- Superior data analytical skills and distilling recommendations
- Experience with metric driven processes and technology improvements
- Excellent verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
- Strong ability to work independently, be organized, and manage one's time.
- Strong ability to create relationships with XFN teams
- Work to improve cross-functional relationships with internal teams
- Ability to multi-task and change direction quickly
- Ensure and maintain confidentiality of all appropriate communications and documentation
- Communicate daily with internal partners and externally with law enforcement contacts, while exhibiting the highest degree of professionalism, courtesy and diplomacy
- Track, prioritize, and assign all incoming written and oral communications, as necessary, to appropriate team member for response
- Prior experience at a tech company
- Experience managing operations

.This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material. I.e. child exploitation, graphic violence, animal abuse, self-injury and other content which may be considered offensive or disturbing.

This posting is for a contract assignment with Tundra Technical Solutions to provide services to our client. Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project.