Our client is a leading Multinational Social Media company.
Job Responsibilities:
- Sensitive Inquiry Management: Act as the first point of contact for sensitive user requests related to data privacy (e.g., GDPR, CCPA), account security, and other compliance matters.
- Legal & Compliance Coordination: Manage and respond to legal inquiries and information requests in close collaboration with the legal team, ensuring all actions are compliant.
- Request Handling: Handle general and special user requests, user platform requests and suggestions for product features, requests that exceed the scope of standard support categories, or requests involving high complexity.
- Process Improvement: Develop and refine internal processes for handling sensitive issues to improve response efficiency and reduce risk.
- Meticulous Documentation: Maintain detailed and accurate documentation of all cases, ensuring a clear audit trail for compliance and legal purposes.
Job Requirements:
- Bachelor's degree or above. A degree in Law, Business, Public Policy, or a related field is a plus.
- 0-2 years experience in risk management, compliance, legal support, or handling sensitive/escalated customer issues is preferred.
- Exceptional judgment and the ability to make sound decisions in ambiguous situations.
- Outstanding attention to detail and the ability to follow complex procedures with precision.
- Strong sense of responsibility and ownership over every case handled.
- Ability to remain calm and professional under pressure.
- Excellent written and verbal communication skills in both Chinese and English, to liaise with Chinese speaking stakeholders.
- Certified knowledge of data privacy regulations (e.g., CIPP) is a bonus
If you are keen on this exciting opportunity, kindly Apply Now.
*Referrals are greatly appreciated*
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Morgan McKinley Pte Ltd
Ramitha Ravindran
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