Role Summary
The Learning Partner acts as a trusted advisor to Business Units and Corporate Functions (BUCF) while driving FairPrice Group's ambition to become a continuous learning organization. This role bridges the gap between business strategy and learning execution by conducting deep root-cause performance diagnoses, identifying critical capability gaps, and delivering impactful, future-ready learning initiatives across frontline employees, managers, and enterprise leaders.
Key Responsibilities
1. Strategic Alignment & Needs Analysis
- Consultative Diagnosis: Partner with senior business leaders and HRBPs to run structured needs analyses, identifying capability gaps and diagnosing root-cause performance challenges.
- Business Acumen: Deeply understand the BUCF's business model and operations, translating them into actionable, high-ROI L&D solutions.
2. Learning Strategy & Execution
- Enterprise Roadmap: Design and implement FPG's L&D roadmap aligned to overall business goals, fostering a growth mindset and embedding customer-centric and operational excellence skills.
- Leadership and Core Skills Capabilities: Develop and execute programs that build core and future-ready skillsets, including leadership, strategic thinking and change management capabilities.
3. Vendor & Partnership Governance
- Ecosystem Management: Manage and evaluate external training partners (e.g. LHub) to deliver customized, outcome-driven training programmes.
- Programme Oversight: Oversee programme design, scheduling, budget utilization, and standardizing program administration across FPG.
4. Innovation, Tech Adoption & Analytics
- Learning Tech & AI: Curate emerging learning technologies (e.g., AI-enhanced content, gamified learning, LMS/LXP platforms) and build AI fluency across the workforce.
- Data-Driven ROI: Leverage data analytics to evaluate learning effectiveness, assess ROI, and personalize learning experiences.
Key Skills & Attributes
- Strategic Influence: Ability to absorb complex industry details, challenge assumptions, and communicate L&D plans in clear business language to influence Senior Management and Line Leaders.
- Analytical Problem Solving: A strong capacity for identifying root causes combined with excellent interpersonal skills to build effective stakeholder relationships.
- Project Governance: Highly capable of managing complex, multi-stakeholder projects (e.g., E2E Staff Onboarding, Leadership Programmes) from inception to deployment.
Qualifications & Experience
- 7–15 years of progressive experience in L&D, talent development, or HR business partnering, preferably in large or customer-facing retail organizations.
- Proven track record in designing and delivering enterprise learning programs across multiple employee segments.
- Experience in instructional design; ACTA/ACLP certification is highly preferred.
- Strong familiarity with digital learning platforms (LMS/LXP), learning analytics, and technology-enabled/AI-driven learning design.
