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Leader, International Service & Technical Support Center

10-12 Years
SGD 20,000 - 30,000 per month
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  • Posted 5 hours ago
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Job Description

Responsibilities

  • Lead the infrastructure SRE team to support Tencent Cloud's global infrastructure.
  • Oversee the platform SRE team responsible for cloud products including Kubernetes, databases, IAM, and API servers.
  • Manage the technical service support team for overseas customer support, focusing on key accounts.
  • Develop and maintain an independent overseas SRE system, ensuring strict segregation.
  • Establish and manage professional service teams for customer migration and cloud architecture improvement.
  • Develop migration tools, solutions, and frameworks for Tencent Cloud.
  • Act as the chief architect for private cloud products and cloud-native platforms, including Kubernetes, micro-services, and serverless functionalities.

Requirements

  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
  • 10+years of experience in Cloud-related R&D, SRE, infrastructure, and service support.
  • Proven leadership in managing global technology support teams.
  • In-depth knowledge of cloud infrastructure, Kubernetes, databases, IAM, and API servers.
  • Excellent communication skills in both English and Chinese Mandarin, with the ability to manage technical proposals, presentations and relationships with key accounts and stakeholders professionally in both languages.
  • Strong problem-solving skills and a strategic mindset.

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Job ID: 145529807

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