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[What the role is]
GovTech is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.[What you will be working on]
The Government Digital Product (GDP) Team at GovTech drives the digital transformation of the Singapore Government. Within GDP, the Digital Society Products (DSP) team delivers high-impact digital services across housing, community, social, transport, public service, and legal domains. Formerly known as DCUBE (Digital Design & Development), DSP is a crossfunctional team comprising product managers, designers, engineers, and security specialists. We are hiring a UX Lead to join a forward-deployed team supporting legal tech modernisation at the Attorney-General's Chambers.
This is a senior individual contributor role, reporting to a UX Manager. You will lead end-to-end design work - from research and discovery through to prototyping and UI - for a suite of legal applications that support law enforcement, prosecutors, and policy officers. Your contributions will help shape how technology can enable access to justice.
What You'll Do
You'll lead design efforts across a portfolio of national legal systems undergoing a multi-year modernisation. Projects include:
1. Legislation drafting and publication platform
Redesign the authoring and approval experience for structured legislative content
2.Legal case management system
Work with legal officers to rethink and modularise how cases are tracked, managed, and resolved
3. Legal tools development
Design focused tools for legal research, drafting, and advisory support, decoupled from legacy platforms
4. Structured document workflows
Translate XML-based legal documents into usable, accessible digital interfaces, and support their migration to the Akoma Ntoso (AKN) standard
You'll shape the user experience strategy across these tools - conducting discovery, facilitating workshops, and creating prototypes that improve usability while respecting the complexity of legal work. Many tools may incorporate AI functions (e.g. summarisation, retrieval) with design work focusing on clarity, trust, and system usability.
Responsibilities:
Lead end-to-end design from user research through to UI handoff
Conduct discovery with legal officers and policy stakeholders to understand real-world needs and constraints
Translate domain complexity into structured service blueprints, user flows, and interaction patterns
Design and validate low- to high-fidelity prototypes using tools like Figma
Ensure accessibility, clarity, and usability across all legal interfaces
Collaborate with engineers and product managers to deliver usable, scalable solutions
Support the development of modular components and shared design practices across related tools
[What we are looking for]
Who We Are Looking For
We're seeking a thoughtful and experienced UX Lead to shape the user experience of Singapore's legal tech systems. You'll work on legislation drafting platforms, legal case management, and advisory tools - helping translate complex legal workflows into intuitive, accessible digital experiences.
This role requires strong research, prototyping, and facilitation skills. We're looking for someone who's confident leading discovery, drawing out user needs from legal officers, and collaborating closely with engineers and PMs to deliver systems that are both usable and future-ready.
Experience & Skills
8-12 years of experience in UX design, including both research and UI execution
Proven ability to lead discovery in complex, rules-based domains
Skilled in Figma, service blueprinting, journey mapping, and workshop facilitation
Strong visual communication and systems thinking capabilities
Experience working with structured content (e.g. forms, XML, data-heavy UIs)
Comfortable presenting and defending design decisions to non-design stakeholders
Bonus Points
Experience in legal, civic, or policy-oriented tools
Familiarity with XML-based formats (e.g. AKN) or structured content systems
Exposure to document workflows, case systems, or enterprise content management
Understanding of accessibility and inclusive design principle
Traits We Value
Thoughtful, principled design mindset
Empathy for users in high-stakes, cognitive-heavy work
Strong facilitation and listening skills
Comfortable working in ambiguity and untangling legacy complexity
Belief in public impact and the role of good design in governance
Why Join Us
Be part of a mission-driven team transforming civic tech at scale
Solve complex legal-tech challenges with modern AI tools
Work closely with policy and legal stakeholders on meaningful national issues
Design with real impact - your work directly supports justice, safety, and public trust
Where You'll Work
This is a hybrid, forward-deployed role based at the Attorney-General's Chambers, located in PARKROYAL COLLECTION Pickering.
GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.
Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.
We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.
Learn more about life inside GovTech at go.gov.sg/GovTechCareers
Job ID: 136004215
