You will manage and oversee team members in assisting the Head of Sales Surveillance and Investigation to deliver the following key deliverables:
Balanced Scorecard (BSC) Framework
- Lead the continuous enhancement of the BSC framework.
- Monitor compliance with relevant regulatory requirements.
- Collaborate with business units and stakeholders to align BSC metrics with internal governance and sales and conduct standards.
- Guide the team members in conducting checks required under the BSC framework, including documentation review of sales documents, mystery shop cases, client surveys and BSC validation of misconduct and mystery shopping cases.
- Lead internal audits or reviews related to BSC
- Prepare regular management reports, dashboards and regulatory submissions.
Internal Reviews / Monitoring
- Oversee the review of customer call-backs to ensure call-backs are carried out in accordance to the requirements
Investigation
- Investigate into any serious misconduct or allegations in a fair, independent and prompt manner. This includes putting up investigation reports to ensure compliance with regulatory and company requirements, with appropriate follow up actions.
Others
- Undertake ad-hoc tasks, projects or reviews
- Participate in consultations/surveys of regulatory requirements and industry guidelines relating to the MAS Balanced Scorecard framework where required.
- Work with agency force to understand their business processes/procedures, provide guidance and oversight to identify gaps through detailed gap analysis and implement appropriate follow-up actions (e.g. develop/change processes in a sustainable manner, institute policy/SOPs etc) to close gaps in a timely manner to address regulatory/industry changes and PACS/PCA requirements.
Who we are looking for:
Competencies & Personal Traits
- Self-motivated and driven
- Analytical and attentive to details
- Good problem-solving skills
- Good communication skills
- Good understanding of the insurance industry and operations
- Good knowledge of regulations in particular FAA-N20, FAA-G14 and industry guidelines applicable to the insurance/financial industry such as Insurance Act, Financial Advisers Act (FAA) and its subsidiary regulations, Monetary Authority of Singapore (MAS) regulations, Central Provident Fund (CPF) Board regulations, Life Insurance Association (LIA) guidelines.
Working Experience:
- At least 5-7 years of experience in a compliance role in a financial institution or similar
- Preferably with experience in dealing with Distribution functions and/or regulators
Professional Qualifications:
- Preferably with Insurance-related certifications (e.g. FLMI (LOMA), CMFAS Module 5, 9, 9A, M8, M8A & Health Insurance
