You will lead user-centred design across the full product lifecycle. From generative research and concept validation through to delivery and post-launch iteration, while coaching client design teams to build lasting capability. This is a consultancy role: you champion users relentlessly, design at scale, and are as energised by enabling others as by crafting great design yourself.
- Plan and run generative and evaluative research (interviews, usability tests, field studies) to uncover real user problems.
- Synthesise insights into clear findings that shape product direction and validate or challenge assumptions.
- Lead design on cross-functional teams, from concept to high-fidelity, with a systems-thinking mindset and scalability in mind.
- Craft workflows, wireframes, prototypes, and high-fidelity designs that align teams around a coherent user experience.
- Design and run co-creation workshops: journey mapping, design studios, critiques with clients and mixed stakeholder groups.
- Present work to senior leadership facilitate alignment sessions that drive decisions..
- Coach client designers through daily pairing tailor enablement to individual strengths, gaps, and learning styles.
- Create psychological safety for teams to experiment, give constructive feedback, and continuously raise design craft.
Requirements
- Minimum 8+ years across the full design lifecycle User Centred Design mindset with experience in: user research, interaction design, visual design, prototyping, and post-launch iteration in a consultancy or client-facing context.
- Proven experience enabling designers through pairing, workshops, or formal mentorship programs.
- Expert in Figma proficient with prototyping tools and collaborative platforms able to build and maintain design systems.
- Design Thinking, JTBD, Service Design, WCAG / inclusive design principles evidence-based approach balancing qualitative and quantitative measures.
- Empathy, User advocate intellectually humble enough to kill your own designs when research points elsewhere thrives in ambiguous consultancy environments.
- Familiarity with SG Gov Design System (SGDS), SHIP-HATS, or prior work with Singapore Government agencies.
