Lead Product Designer, Healthtech

Who We Are

Open Government Products is an experimental tech start-up team within the government that builds technology for public good. We proactively identify areas where technology can help, test our prototypes with actual users, and bring our best ones to launch.

In the pursuit of innovation, we move quickly, take risks and fail fast if we must - scaling what works in order to deliver maximum value to the public. By keeping our citizen users at the heart of all our products, we focus on solving real problems through good governance. This means actively pushing for transparency across the government, modernizing and streamlining traditional processes, and bypassing bureaucracy if needed.

We work in small cross-functional product teams, usually with 5 - 8 members consisting of product designers, engineers, product managers, and product operations. To maximize ownership and team collaboration, we believe in keeping a flat hierarchy for faster decision-making.

The Team

You will be joining the HealthTech team, dedicated to improving healthcare in Singapore through technology. We tackle highly impactful problems by building products that enhance efficiency, coordination, and patient outcomes across the healthcare ecosystem. HealthTech projects we have worked on include:

• Bright A referral platform for intermediate to long-term care services, such as nursing homes and daycare centres.
• Care360 A patient management system that helps Medical Social Workers manage their patients financial and psychosocial care.
• Health Appointment System An initiative by OGP and HPB to increase vaccination and cancer screening rates by making it easy to book appointments at nearby CHAS GP clinics.
• Referral Exchange Referral Exchange aims to digitise all healthcare referrals in Singapore, starting with subsidised specialist referrals. It is a backend layer that integrates with all major healthcare IT systems and consolidates all the API endpoints, so that they are easily consumable by upstream systems.
• Rooster A rule-based healthcare messaging system that ensures timely alerts for critical results to the appropriate personnel. It supports essential hospital workflows such as rostering, lab results processing and escalation, enabling hospital staff to provide timely care.
• Social360 A practitioner-centric case management system designed to maximise social workers time with clients by streamlining key tasks and removing administrative overhead.

You'll collaborate within a high-performing team, passionate about leveraging technology to solve complex challenges and make a tangible difference in the lives of citizens and healthcare professionals.

The Role

We aim to improve the way that people interact with the government. Getting subtle details right makes all the difference between an intuitive experience and a frustrating one. As we launch new products and grow our design practice, we want to ensure we are building services that are not just functional, but also delightful to use.

As a Lead Product Designer in HealthTech, you'll lead and support a team of designers while collaborating with the cross-function leadership team to shape product strategy, define roadmaps, and allocate resources effectively. This often involves working directly with government stakeholders to understand needs and assess project viability. You'll also work with OGP Design Leads to drive org-wide initiatives and uphold design quality across projects.

Concretely, this means:

• Providing direction, mentorship and guidance to the design team, tapping on your deep experiences in product design to ensure a high quality of work across the team.
• Being responsible for designers overall performance and health, charting career development frameworks, skill development pathways, and performance evaluation assessments.
• Setting up design workflows, processes, and toolkits to help the design team grow in the design practice and to optimise their day-to-day workflows maximising collaboration and reducing duplicated work.
• Cultivating a design culture and thought leadership within the team where designers are empowered and inspired to do their best work.
• Working closely with other HealthTech cross-functional Leads to develop product strategy and roadmaps, as well as making sure resources are allocated effectively. Also working with other OGP Design Leads to manage priorities and uphold design quality.
• Engage with Government stakeholders to understand their problem statements, assess needs, and evaluate project viability with the Healthtech Leadership team.
• Being a strong advocate for design, establishing best practices for HealthTech, OGP, with the broader aim of eventually influencing the wider government.
• Helping to evangelise OGP's design practices to the public and the tech industry through articles and talks, so that we can attract good talent.
• Recruiting the best design talent to complement the growing team

Requirements

• Deep understanding and expertise of what it takes to create great products, with a wide breadth of knowledge and experience in UX and UI methodologies.
• Have a great visual design sense and an eye for detail - You should have a portfolio that showcases your prior work and be able to explain your influence in design direction and strategy.
• You should have a strong suite of research techniques at your disposal, knowing how best to use data in design, as well as measuring and tracking design success.
• Experience in leading design teams and tailoring mentorship to designers at different levels.
• Close collaboration is essential to the way we work. Have prior experience working with PMs, software engineers, and other cross-functional teams.
• We look for individuals who take lots of initiative and are confident in challenging the status quo. We figure out the best way forward, not wait for instructions.
• We are public servants, and we serve the public. This at times means ignoring political pressures, and pushing things through for what is best in public interest.
• Good understanding of Singapore's socio-cultural context You are familiar with the local context and the needs of diverse communities.

Bonus

• Good understanding of the healthcare regulatory landscape in Singapore You are familiar with relevant policies and healthcare context.

Our work culture

Rapid Prototyping

Instead of spending too much time debating ideas, we prefer testing them. This identifies potential problems quickly, and more importantly, conveys what is possible to others easily.

Ownership

In addition to technical responsibilities, this means having opinions on what is being done and having ideas on what should be done next. Building something that you believe in is the best way to build something good. We try to encourage individuals to work on projects that genuinely interest them.

Continuous Learning

Working on new ideas often means not fully understanding what you are working on. Fridays are set aside for you to take time to learn new architectures, frameworks, technologies, and any other skills that may be useful to your work.

Open Communication

As an organisation, we are continuously growing and trying to improve the way we work. We maintain a culture where everyone's voice can be heard. We regularly review our policies so that we can create a healthy and inclusive working environment for individuals of all backgrounds.

Our other products

COVID-19 Crisis Management Developing digital tools to manage the spread of the pandemic, including the nationwide registration and booking of vaccination appointments. prioritising at-risk individuals, and designing for inclusivity.

Scamshield An app that automatically filters scam messages from unknown contacts by running it through ScamShield's on-device classifier and filter calls from numbers used in illegal activities. Users can also report scammers that may have slipped through.

Data.gov.sg An open repository of all the Singapore Government's public data. It helps people understand the data using visualisations and articles, and provides real-time APIs for developers to use.

Parking.sg A mobile app alternative to parking coupons. It lets users pay, extend, and refund their parking sessions just using their phones.

FormSG A form builder tool for agencies to self-service and create online forms that capture classified data, with the goal of replacing paper forms.

Isomer Isomer provides government agencies with an easy-to-deploy static website building and hosting service to create usable, secure and faster informational websites quickly.

PaySG PaySG was developed to enable digital payments for government services, and was initially used for payments for COVID-19 swab tests and Stay-Home Notices for incoming travellers to Singapore.

An overview of all our other products can be found on our website.