Responsibilities
Key Responsibilities
- Lead end-to-end Last Mile execution from procurement readiness through successful customer handover across APAC.
- Coordinate cross-functional teams including Procurement, Logistics, Engineering, Rack Integration, Network Operations, Host Operations, Data Center Operations, and Customer Delivery to ensure deployment readiness.
- Establish governance across deployment milestones, proactively identifying risks, dependencies, SLA gaps, and operational bottlenecks before customer commitments are impacted.
- Develop and continuously improve SOPs, operational workflows, and standardized processes that improve scalability, quality, and execution consistency.
- Define, monitor, and report operational KPIs covering infrastructure readiness, deployment performance, customer handover, inventory accuracy, and overall program health.
- Lead Root Cause Analysis (RCA), corrective actions, and continuous improvement initiatives to improve deployment quality and operational efficiency.
- Drive executive reporting, dashboards, and data-driven decision making using advanced Microsoft Excel and enterprise reporting tools.
- Act as the APAC subject matter expert for Last Mile Operations, influencing stakeholders across global organizations without direct authority.
- As a Principal, you will be expected to own end-to-end project delivery, manage multiple customer engagements in parallel, provide functional leadership, mentor consulting teams, and consistently deliver successful customer outcomes aligned with Oracle quality and delivery standards.
Qualifications & Experience
Bachelor's degree in Engineering, Computer Science, Supply Chain, Business, or a related discipline with 10+ years of experience leading technical infrastructure or cloud deployment programs. Experience within hyperscale cloud, data center operations, infrastructure deployment, or large-scale technology environments is highly desirable. Demonstrated success leading cross-functional programs, operational governance, process improvement, and executive stakeholder management. Strong analytical skills with advanced Microsoft Excel; experience with Oracle ERP, Jira, Confluence, ServiceNow, DCIM, Power BI, Tableau, or similar enterprise platforms is advantageous.
Core Competencies
- Technical Program Management
- Data Center Last Mile Operations
- Infrastructure Deployment & Customer Handover
- Operational Excellence & SOP Development
- KPI & SLA Governance
- Risk & Dependency Management
- Cross-functional Leadership
- Business Analytics & Executive Reporting
- Influencing without Authority
- Stakeholder Management
