We're working with Singapore government agencies on large-scale digital transformation programmes that are reshaping how public officers, businesses, and citizens interact with government services. These are multi-year, system-level initiatives — moving legacy processes onto integrated, modern platforms.
We're looking for senior design leaders to shape experience strategy and drive design outcomes at a programme level, working closely with product, engineering, operations, and policy stakeholders.
What you'll be doing
- Own the end-to-end experience vision across complex, multi-stakeholder systems — ensuring key user journeys are coherent, usable, and consistent across products and touchpoints
- Translate complex policy, technical, and operational challenges into clear design vision, principles, and direction
- Establish and evolve design standards, frameworks, and quality bars across the programme — from discovery through delivery and post-launch iteration
- Lead discovery research (interviews, workshops, usability testing) and translate insights into actionable design strategy
- Build and steward reusable design systems/patterns that let teams scale solutions faster
- Strengthen measurement frameworks to demonstrate design's impact on user outcomes and operational performance
- Mentor and develop designers, building internal design capability and a strong, collaborative design culture
- Partner with senior stakeholders across product, engineering, operations, and policy to align design decisions with organizational goals
What we're looking for
- 8–15+ years of experience in UX/service/product design or design strategy, with a track record of leading end-to-end design from discovery through delivery at scale
- Experience in regulated or complex environments (government, healthcare, financial services) strongly preferred
- Strong systems/service design thinking — comfortable connecting user needs, operations, policy, and technology
- Experience building design capability, standards, or practices that scale across an organization
- Advanced proficiency in Figma, Miro, and project management tools (e.g. Jira)
- Strong grounding in design principles, typography, and accessibility standards (WCAG)
- Excellent stakeholder management, facilitation, and communication skills
- Genuine motivation to work on public-good, public-sector impact at scale
ST
Reg No. R1768414
BeathChapman Pte Ltd
Licence no. 16S8112
