Lead, Finance Excellence (PTP & OTC)

Role Summary

The Lead, Finance Excellence (PTP & OTC) is responsible for the end-to-end design, governance, and performance management of the Procure-to-Pay (PTP) and Order-to-Cash (OTC) processes across all business units and functions. This role drives significant business value by ensuring process standardisation, simplification, and digitisation, acting as the ultimate authority for how both processes are executed. The role covers the full lifecycle of both processes:

• Order-to-Cash (OTC): Sales order creation, credit management, invoicing, cash applications, and collections.
• Procure-to-Pay (PTP): Requisitioning, purchasing, invoice processing, and payment execution.

Key Responsibilities

1. Process Strategy & Design

● Define the North Star vision, strategy, and roadmap for the end-to-end PTP and OTC processes, ensuring alignment with the overall business service and corporate strategies.

● Establish the optimal, standardised To-Be process design (policies, rules, and procedures) across all entities and systems, minimizing local variations only for essential legal or regulatory reasons.

● Lead the periodic review and re-engineering of both processes to identify and eliminate non-value-added activities and inherent complexity, focusing on driving compliance and control.

2. Governance & Compliance

● Serve as the decision-making authority for all changes, modifications, and technology implementations affecting the PTP and OTC processes, in consultation with the Corporate Control team.

● Partner with Corporate Control and Internal Audit to ensure effective internal controls are embedded within the process design, particularly around: - Revenue recognition and credit risk (OTC). - Segregation of duties, spending limits, and supplier master data risk (PTP).

3. Performance Management & Continuous Improvement

● Define, implement, and track a standardised set of process performance metrics and Key Performance Indicators (KPIs) for both cycles, including: - OTC: Days Sales Outstanding (DSO), Cash Conversion Cycle, Past Due Percentage. - PTP: Days Payable Outstanding (DPO), Touchless Invoice Processing Rate, Spend Under Management, Payment Term Adherence.

● Analyse process performance data to identify root causes of inefficiencies and bottlenecks.

● Drive continuous improvement and digital transformation initiatives, including implementing new technologies (RPA, Agentic AI, Process Mining) to increase efficiency and process quality, particularly in invoice matching, payment automation, and cash applications.

4. Stakeholder Management & Change Enablement

● Build strong, collaborative relationships with leaders across Sales, Customer Service, Procurement, Accounts Payable, Supply Chain, Finance, IT, Operations, and Business Units to secure commitment and support for process changes.

● Partner closely with the GBS Service Delivery teams to monitor operational execution and provide expert guidance on complex process issues.

● Develop and champion change management strategies to ensure successful adoption of new process designs and technologies across the user base.

Qualifications Experience

● Minimum of 10 years of progressive experience in relevant functional areas, including Accounts Receivable, Credit/Collections, Accounts Payable, Corporate Procurement, Shared Services, or Business Process Management.

● Proven track record in leading and successfully implementing major, cross-functional, and business transformation projects (e.g., ERP implementation, major shared service migration).

● Deep expertise in the end-to-end Order-to-Cash (OTC) and Procure-to-Pay (PTP) processes.

Skills & Competencies

● Strategic Leadership: Ability to translate corporate strategy into practical process design and influence outcomes without direct reporting authority.

● Process Excellence: Certifications or extensive experience in Lean Six Sigma, BPM (Business Process Management), or other process methodologies.

● Technology Fluency: Strong understanding of modern ERP systems (e.g., SAP), Source-to-Pay (S2P) suites (e.g., Zycus), automation technologies, and process mining tools.

● Accounting, Tax & Regulatory Compliance: Demonstrated expertise in the intersection of PTP and OTC with finance controls, including strong working knowledge of SFRS (Singapore Financial Reporting Standards) and the indirect tax principles and requirements.

● Communication: Exceptional verbal, written, and presentation skills; ability to articulate complex process concepts to both executive and operational audiences.