Lead, Distribution Transformation Management Office

This role offers a unique opportunity to shape and govern Manulife's enterprisewide distribution transformation portfolio, ensuring initiatives are insightled, valuealigned, and tightly connected to field realities. You will act as a strategic connector across distribution, product, technology, and transformation teams, translating strategy into executable roadmaps and measurable outcomes.

Key Responsibilities

1. Strategy & Portfolio Management

• Drive structured ideation, prioritization, and evaluation of transformation initiatives.

• Shape and maintain a coherent, valuealigned portfolio that advances distribution strategy.

2. Roadmap & CrossStakeholder Alignment

• Integrate distributor insights, field feedback, and internal product owner inputs into a unified roadmap.

• Maintain transparency and traceability of roadmap changes across stakeholders.

• Ensure all initiatives remain aligned with strategic intent, market needs, and field realities.

3. Voice of Distributor & Insight Analytics

• Capture and synthesize NPS, CSAT, sentiment data, and usage analytics from distributors.

• Identify pain points and prioritize enhancements based on insights and clear value drivers.

• Close the feedback loop through structured communication and continuous improvement cycles.

4. Performance Measurement & Economics

• Define KPIs and success metrics across all transformation initiatives.

• Validate financial assumptions and business cases to ensure alignment with segment economics.

• Monitor, evaluate, and quantify the impact of transformation initiatives on agency performance, assessing behavioral shifts, productivity outcomes, and value realization across segments.

• Track value realization and provide transparent reporting on performance outcomes.

5. Transformation Governance

• Establish and uphold governance standards, decision frameworks, and operating rhythms that ensure disciplined execution of the enterprise-wide distribution transformation portfolio.

• Serve as the internal transformation champion, driving alignment, transparency, and accountability across business owners, tech teams, field stakeholders, and executive leaders.

• Collaborate closely with the Corporate Transformation Office to harmonize governance processes, share insights, coordinate interdependent initiatives, and ensure distribution transformation remains synchronized with broader enterprise priorities.

• Facilitate structured forums (e.g., steering committees, governance councils, performance reviews) to escalate risks, track outcomes, and support data-driven decision-making.

Required Qualifications:

• 8+ years experience in transformation, portfolio governance, program delivery, or distribution strategy.

• Strong understanding of insurance distribution models and field dynamics (agency/bancassurance).

• Expertise in change management, roadmap governance, and crossfunctional alignment.

• Experience in service management, capability development, or field tools/platforms.

• Familiarity with datadriven decision frameworks, and performance measurement.

• Excellent communication, facilitation, and stakeholder management skills.

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are

• more than just words.

• As part of our global team, we'll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we ad minister all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .