To lead and optimize GenAI & Agentic AI Operations by driving efficient deployments, automation, and governance across platforms. The role ensures seamless issue resolution, performance monitoring, cost optimization and stakeholder coordination to enable scalable, compliant, cost-effective and high-performing GenAI & Agentic AI services.
- Lead deployments for GenAI pipelines and Agentic AI pipelines in various Data & AI platforms
- Lead optimization and streamlining of GenAI & Agentic AI Ops processes and resource allocation
- Lead GenAI & Agentic AI Ops issue/incident tracking and reporting, coordinate concerted issue/incident resolution with related parties
- Develop automation scripts and methods to reduce manual effort in GenAI & Agentic AI deployments
- Develop data collection and analytics methods for mining and reporting of GenAI & Agentic AI Ops performance metrics and insights
- Explore and implement new GenAI & Agentic AI Ops capabilities and tools to increase automation coverage and deployment velocity
- Design and implement workflows and controls to strengthen governance and compliance for GenAI & Agentic AI Ops
- Drive Operations Excellence projects and initiatives to continually improve GenAI & Agentic AI Ops capabilities and key metrics
- Coordinate with GenAI & Agentic AI Ops stakeholders to ensure seamless operations and communications
- Bachelor's degree in AI, Data Science, Computer Science, Engineering, or a related field (Master's degree preferred)
- 5+ years of experience in Data & AI Engineering or Operations, with a focus on deploying and managing data engineering and machine learning pipelines
- Hands-on exposure to operationalization of GenAI and Agentic AI implementation
- Broad expertise across Data & AI pillars, including AI/ML, Data Engineering, and Analytics
- Proficiency in programming languages such as Python, Java, Scala, or R, and strong command of SQL and Big Data querying tools
- Hands-on experience with GenAI/Agentic AI frameworks and libraries (e.g., LangChain, LangGraph, agentcore, MCP)
- Familiarity with machine learning/AI frameworks and libraries (e.g., TensorFlow, PyTorch, scikit-learn)
- Familiarity and relevant certifications on cloud platforms (AWS, GCP, or Azure) is a plus
- Strong understanding of SDLC, DevOps best practices, and Agile methodologies
- Proven ability to design and implement automation for deployment and monitoring of GenAI and Agentic AI workflows
- Experience in developing operational dashboards and performance analytics for Data & AI platforms
- Prior experience in financial services or insurance industry is highly advantageous
- Excellent communication skills with the ability to explain complex technical concepts to non-technical stakeholders
- Strong problem-solving skills, a proactive mindset, and a continuous improvement orientation
- High level of integrity, accountability, and a collaborative team spirit
- Fast in learning new technology, open mindset and adaptable to changes, and takes initiative to drive operational excellence
How You Succeed
- Champion and embody our Core Values in everyday tasks and interactions.
- Demonstrate high level of integrity and accountability.
- Take initiative to drive improvements and embrace change.
- Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
- Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
Who We Are
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
To All Recruitment Agencies
Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
Work Locations
SG-GE Centre
Job
Data and AI
