We are looking for a Manager to lead a cluster of Active Ageing Centres (AACs) in HNF. The incumbent will report to the Head, Centre-Based Services and should possess the following:
- minimum 5 years of relevant work experience and has proven experience in team leadership, operations management, and stakeholder engagement.
- prior experience in cafe/restaurant management (will be advantageous) as the AAC under the Manager's direct charge will have a community cafe.
- approachable and enjoys engaging and working with seniors
You'll make a difference in many lives, and while challenging, the job offers a sense of personal fulfilment like no others. Embark on a meaningful career with HNF today!
Job Description
Administration & Facilities
- Oversee the overall operations and performance of a cluster of Active Ageing Centres (AACs) and directly manage the AAC @ Serangoon including its day-to-day administration, programmes, and community caf to ensure smooth, safe, and engaging service delivery for seniors.
- Lead and support a team of AAC Supervisors to foster well-being and a supportive team culture.
- Assist HOD in staff recruitment and training of the team.
- Work collaboratively with AAC supervisors to align practices and maintain consistent service standards across Centres.
- Ensure operational compliance through the development and review of standard operating procedures, contingency and emergency plans, in line with prevailing policies.
- Manage incidents, audits, public enquiries and feedback, and related documentations.
- Monitor centre statistics (attendance, submission of reports on attendance to programmes, befriending statistics) and ensure timely, accurate reporting to management and authorities (e.g. AIC/MOH).
- Coordinate facility maintenance, procurement, vendor management, ensuring timely resolution of operational issues and cost-effectiveness.
- Plan manpower deployment across centres to ensure optimal resourcing and coverage.
Community Caf Management
- Oversee the daily operations of the community caf
- Guide the team in caf management, budgeting, procurement, supplier management and volunteer engagement.
- Review caf performance, financial accountability and sustainability to ensure alignment with HNF's community engagement goals.
Centre Service Planning, Implementation and Evaluation
- Manage the planning and implementation of outreach and engagement initiatives to residents in the AAC service boundary.
- Support innovation and local relevance in programme design
- Oversee the befriending and buddying programme
- Promote the Asset-Based Community Development approach to recruit, train and activate residents as community champions and volunteers.
- Oversee volunteer management, including recruitment, training and maintenance of an updated database.
- Lead programme evaluation efforts to assess outcomes and identify areas for improved effectiveness.
Referral Coordination and Community Partnership
- Strengthen relationships with community partners, volunteers and donors to advance AACs objectives through collaboration and resource mobilisation.
- Build and maintain strong partnerships with healthcare and community stakeholders (e.g. Polyclinics, GPs, SSO, SGO) to facilitate seamless service referrals and integrated care.
- Represent HNF at sub-regional and inter-agency platforms such as ICCS (Integrated Community Care Services), contributing to collaborative planning.
- Support the coordination of cross-centre initiatives and ensure alignment with HNF's organisational goals and community strategies.
Qualifications
- Diploma or Degree in Social Work, Gerontology, Nursing or Healthcare related
