LCS Support Analyst (12-month contract)

LCS Support Analyst (12-month contract)

About the Company:

Our client is one of Singapore's leading technology services firms.

·      Role: LCS Support Analyst (12-month contract)

·      Remuneration: Up to SGD 7,300 per month

·      Location: Changi Business Park, Singapore

Responsibilities:

·      Supports Legal and Compliance Platform applications and focuses on Big Data platform and data SRE.

·      Understands the production systems and improves the production delivery with good planning, management and execution.

·      Driving and motivating production support team in Root Cause identification, preventive measures and tracking to implementation.

·      Knows the business needs and operational urgency and able to prioritize the recovery and provides interim/ permanent resolution.

·      Plays the Subject Matter Expert role for LCS applications

·      Liaise with Delivery, Development, Infra, Network and vendor teams on support matters – change, automation, performance & upgrades/migration.

·      Review and inspect work products/deliverables by Delivery & Development teams & vendors/service providers.

·      Manage the production infrastructure and conduct regular reviews of system performance for capacity planning, housekeeping and identification of system improvements.

·      Perform daily health check and monitoring of production systems to ensure SLA is met.

·      Develop dashboards and processes to automate tasks and reduce toils.

·      Adhere to Incident, Problem and change management processes all the times.

·      Proper record keeping and closure of Incident tickets without breaching SLAs.

·      Willing to do on-call and at times working on shifts.

Requirements:

·      Education - A Bachelor's or higher degree; Computer Science related discipline or equivalent.

·      Years of Experience: 7 to 15 Years of total IT experience, including Application and/or Big Data Support.

·      At least 3-5 years of application Development experience will be preferred.

·      Ability to Multi-task, especially during critical incidents.

·      Good team player

·      Hands-on experience in incident, problem and change management.

·      Possess excellent verbal and written communication skills.

·      Must have knowledge and experience on supporting banking Applications.

·      Must have knowledge and experience of scripting in Windows, Linux/Unix.

·      Must have worked on at least one or more relational databases such as MariaDB, Oracle, SQL server. Must have knowledge of scheduling software such as Control-M or Tivoli/TWS.

·      Familiarity with Spark processing, Airflow, and DBS big data platform (Job Server, Lumen etc) will be advantageous.

·      Must have knowledge and experience on DevOps tools like Git, Bitbucket, Jenkins, Jira.

·      Must have knowledge and experience in APM tools like AppDynamics, Graylog, Prometheus and Grafana.

·      Preferred to have experience on AWS and PCF.

·      Good to have experience in software development using Actimize, Java, Python, Spring Boot, Angular.

·      Good to have Scrum/Agile leadership/adoption experience

Application Support experience on Financial Crime Domain will be an added advantage

Shift Timing:

·      Morning shift 6am to 3pm

·      General shift 9am to 6pm.

·      Afternoon shift 2pm to 11pm

·      Night shift 10pm to 7am.

Need to support night shift, weekends and public holidays (off-in-lieu will be provided if supporting during PH)

QUESSCORP SINGAPORE PTE. LTD.

Registration No. / Unique Entity Number: 199801439D

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This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and e2i's PDPA.