Lab Scientist, Customer Experience Center (CEC)

About BGI

BGI Group was founded in 1999 in China with the vision of using genomics for the benefit of mankind and has since become the largest genomics organization in the world. With over 10,000 employees, BGI operates in more than 100 countries, focusing on research and applications in healthcare, agriculture, conservation, and environmental fields.

BGI has a proven track record of innovative, high-profile research, which has generated over 3,800 publications, with 430+ publications in top-tier journals such as Nature, Science and Cell. Additionally, in the field of R&D, BGI was ranked No.1 among corporations in the life science/biotechnology sector in the Asia-Pacific region and No.5 worldwide by Nature Index.

About MGI

MGI is one of the subsidiaries of BGI Group, it is committed to building core tools and technology to lead life science through intelligent innovation. With a focus on R&D, production, and sales of DNA sequencing instruments, reagents, and related products, MGI provides real-time, panoramic, and full-life-cycle equipment and systems for precision medicine, precision agriculture, precision healthcare, and other relevant industries.

MGI is a leading producer and one of the few companies in the world that can independently develop and mass-produce clinical high-throughput gene sequencers, its multi-omics platforms include genetic sequencing, medical imaging, and laboratory automation.

Our Mission is to develop and promote advanced life science tools for future healthcare, and to transform people's lives for the better.

Our Message to the world is simple: lead in life science innovation, make everyone's life healthier and longer.

About the MGI Singapore Customer Experience Center (CEC)

The MGI Singapore CEC is the strategic epicenter for genomics innovation in the APAC region. We are a collaborative hub where we partner with the region's top scientific minds, from leading academic medical centers to national-level government research agencies.

Our mission is to showcase the power of MGI's technology, drive groundbreaking research, and build the foundational relationships that will secure our long-term success.

Why This Role Matters

This is a pivotal role for a scientist who wants to be at the heart of the action. You are not just a technician running protocols; you are the technical backbone of our entire regional strategy. This role is for a professional who thrives at the intersection of cutting-edge science, customer success, and strategic business impact. You will have a direct and visible impact on major national projects and foundational partnerships that will shape the future of genomics in the region.

What You Will Do

1.Scientific Project Execution:

• Perform hands-on lab work for in-house projects, including library preparation and sequencing.
• Execute Technology Demonstrations and Pilot Projects for high-value commercial prospects.
• Conduct cutting-edge spatial transcriptomics workflow.

2.World-Class Lab Operations:

• Manage day-to-day lab operations, including the inventory system, reagent ordering, and equipment maintenance.
• Draft, maintain, and ensure compliance with all laboratory Standard Operating Procedures (SOPs).
• Serve as the primary technical expert for all CEC instrumentation, ensuring constant readiness and uptime.

3.Customer Experience & Collaboration:

• Act as the expert technical host for our Customer Experience program, guiding customers as they use our equipment in the CEC.
• Collaborate with the Field Application Scientist (FAS) team during in-lab customer trainings and workshops.

4.New Product Commercialization:

• Act as the primary hands-on user for the validation of new products, reagents, and software for the regional market, generating critical data for our go-to-market strategy.

What We Are Looking For

Required:

• Background in Life Sciences, Biotechnology, Biomedicine, Engineering or similar.
• Minimum 2 years hands-on experience in a molecular biology laboratory.
• Proven ability to manage multiple projects simultaneously in a fast-paced environment.
• Highly organized, detail-oriented, with a strong sense of ownership and a proactive problem-solving mindset.
• Excellent communication skills and a collaborative mindset.

Preferred (Nice-to-Have):

• Hands-on experience with Spatial Genomics or Single-Cell RNA-Seq technologies.
• Experience with Next-Generation Sequencing (NGS) workflows, especially library preparation.
• Experience with histology (sectioning, staining) lab protocols.
• Experience in a customer-facing or support role (e.g., FAS, Core Lab).
• Experience in writing and maintaining laboratory SOPs.