L3 Voice Ops Consultant

7-10 years
7000 - 12000 SGD monthly
23 days ago 1 Applied
Job Description

Responsibilities:

. The successful candidate will be part of a team of highly technical Voice Network Engineers across Asia and be part of a Global Operations group supporting the overall Client Data & Voice services

  • The candidate will be responsible to support the global Voice infrastructure,including Incident, Problem, and Change Management as part of a global follow the sun group
  • Voice Services include:

o Trading telephony (IPC Trading Telephony)

  • Intercom (SpeakerBus)
  • Standard telephony (Cisco IP Telephony 12.x)
  • The successful candidate should be able to identify specific improvements within Network Services standards or processes and work with other teams to take action on
  • Successfully receive technical escalations and independently provide solutions to resolve high impacting network incidents. Expertly conduct root-cause analysis for major problems and drive the troubleshooting to resolution
  • Oversight of the offshore provided L1/L2 support desks
  • Point of escalations for offshore Level1 and Level2 for incident management
  • Communicate with business units during projects and incidents (Severity 1 and 2 bridges)
  • Operational acceptance of new deployments and create technical documentation for as built environment. (Permit to Operate)
  • Participate in Regional Support on-call duties in rotation

Technical Skills Required:

  • The successful candidate will have 7+ year experience in a similar position in an equivalent Financial Services firm
  • Hands-on experience with Voice Technologies
  • Voice Network Skills:

IPC Unigy Trading Telephony

  • Speakerbus
  • Cisco IPT (Release 12.x)
  • Avaya System and Session Manager
  • Strong knowledge and experience with VoIP technologies (H.323 & SIP)
  • A strong knowledge of data networking principles

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