Job Summary
We are looking for an experienced L3/L4 System Engineer with strong expertise in enterprise infrastructure, cloud platforms, automation, and advanced troubleshooting who can act as the technical escalation point for enterprise customers.
Mandatory Skill-set
- Bachelor's degree in IT, Computer Science, or a related field (or equivalent work experience).
- Must have 8-15+ years in Infrastructure / Systems Engineering
- Must have extensive hands-on experience in VMware, Windows Server, Linux, Cloud platforms (Azure/AWS), Infrastructure as Code (Terraform/Ansible), Kubernetes, CI/CD, DevOps, and SRE practices
- Must have strong expertise in Kubernetes, Terraform, CI/CD, GitLab, DevOps, SRE, and Automation
- Deep understanding with AWS and/or Microsoft Azure cloud platforms.
Desired Skill-set
- Preferred certifications in VMware, Microsoft Azure, AWS, Veeam, or Rubrik
- Familiarity with VMware vRA, Ansible, HDS Storage, Splunk, CyberArk, OPSWAT, NVIDIA AI, Docker, Kubernetes, GitLab, DevOps, SRE, and automation tools is considered a plus.
Responsibilities
- Define the overall technical strategy and long-term roadmap for cloud and platform infrastructure.
- Design scalable, secure, reliable, and cost-effective systems
- Act as the highest level of technical support for complex system issues
- Investigate major incidents and perform Root Cause Analysis (RCA) to prevent future problems
- Develop, review, and maintain Infrastructure as Code (IaC) using tools like Terraform
- Build and improve automation tools using Python or Go
- Implement GitOps best practices for infrastructure management
- Design systems for high availability, fault tolerance, and disaster recovery
- Define and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs) and design, manage, and optimize large Kubernetes clusters
- Ensure Kubernetes environments are secure, stable, and up to date
- Set and enforce engineering, security, and CI/CD standards
- Mentor and guide engineers on platform design and best practices
- Resolve escalated incidents and service requests within agreed SLAs
- Keep support tickets updated with troubleshooting steps and resolutions
- Provide Level 4 (L4) support for issues that lower support levels cannot resolve
- Document solutions and share knowledge with other engineering teams
- Collaborate with clients and internal teams to resolve technical issues
- Support, track, and document infrastructure and system changes
- Identify opportunities to automate repetitive tasks and improve efficiency
- Use advanced troubleshooting methods and diagnostic tools to solve technical problems
- Coach and mentor L1, L2, and L3 engineers to improve their technical skills
- Perform quality audits on processes, ticket handling, and service delivery
- Plan and deliver infrastructure and platform-related projects
- Support disaster recovery planning, implementation, and testing.
Should you be interested in this career opportunity, please send in your updated resume to [Confidential Information] at the earliest.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website(https://www.sciente.com/privacy-policy).
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
EA Licence No. 07C5639
