L2 System Engineer / L2 System Engineer (AD)

Responsibilities

. Administrating Active Directory and Windows Update Services

. Manage and maintain all Active Directory objects, DNS records and Group Policies, handling requests for creation and removal of related items

. Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.

. Performing system recovery if needed.

. Escalating unsolvable problems to the 3rd Level Support Staff and reports the escalation to superior.

. Ensuring that the System runs according to contractual specifications after problem resolution.

. Providing advice on system / database performance monitoring and tuning.

. Ensuring deployments of approved patches/releases are implemented accordingly to Change Request.

. Complete all Service Requested accordingly to SLA timeframe.

. Assisting the Customer in the verification, isolation and/or provision of a temporary work-around for the problem logged beyond 2nd Level Support Staff capability.

. Escalating unsolvable system problems and service request to the OEM/Vendor for technical support.

. Coordinating system development tasks to include design, integration and formal testing on the Change Request.

. Overseeing all transitions into production on the Change Request.

. Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.

. Creating and maintain programmatic and technical documentation to insure efficient planning and execution on the Change Request.

. Managing and document system configurations on the Change Request.

. Perform troubleshooting and resolve incident based on SLA.

. Generating the relevant administrative records and reports.

Requirements

. Degree/Diploma in Computer Science, Computer Engineering or equivalent, although consideration will be given to experience and certifications in lieu of degree.

. Minimum 3 to 5 years IT experience

. Past working experience in Cloud environment is an advantage

. Able to handle demanding service response and recovery turnaround

. Able to manage daily support tasks to meet stringent SLA requirements

. Preferably with Microsoft Certification and/or ITIL certification.

. Dynamic, customer oriented, experience working in a fast paced environment.

. Good Knowledge of following products will be advantageous:-Linux,Unix,Active Directory/DNS/GPO, ADFS, Microsoft Azure Stack,Microsoft Windows 2016-2022

Licence no: 12C6060