L2 Production Support (need CBS check)

Project Description:

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities:

• Resolve production incidents in a smooth and timely manner with minimal impact to business

• Put in controls and checks in place to monitor and smooth the functioning of production systems

• Investigate and understand the cause of defects raised.

• Stakeholder relationships across all groups within the Bank ensuring alignment to common objectives and fulfillment of criteria and requirements across the various businesses and units.

• Member of the development/ implementation team (including off-shore) working on assigned tasks, projects, and it initiatives.

• Interacts with members and other functional teams including members of the offshore team

• Work with team members participating in shadowing and training activities

• Adhere to information controls and security frameworks/ procedures, including change and incident management process

• Provide general administrative support to the team including meetings, knowledge transfer, and activity reporting

• Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.

• Work efficiently and prioritize system enhancement/upgrades

Mandatory Skills Description:

• 1-4 years of hands-on experience in supporting and troubleshooting Web Based and Client Server applications

running on Unix Shell Script, Spring Boot Java, DB, cloud knowledge, Linux/Unix and Windows environment.

• Working experience in Banking Industry.

• Experience in troubleshooting/optimizing/debugging/writing SQLs, Java

• Experience in L2 support with analytical skills