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L2 Production Support [Linux/Unix Open Systems] (Retail Banking Applications - Cards)

D L Resources Pte Ltd


    Job Description

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    Recruiter Info

5-7 Years
4,500 - 9,500 monthly SGD
a month ago
182 Viewed
22 Applied

Job Description

Job Objectives

  • To be responsible handling day-to-day incident and problem management for Retail Banking & Cards especially on Unix applications like 3DS, EST, BLP, STA etc.
  • Capable of running small initiatives with peers and production managers
  • Demonstrated continuous Improvement achievements.
  • To analyse the current demand trend of production incidents and to provide recommendation for demand deduction and improve efficiency.
  • Being a coordinator to different team including Problem Resolution and Incident Management.

Key Responsibilities

  • Responsible for day-to-day production incident support and inquiry from business users, operational users and customers via Contact Centre
  • Able to handle incident and problem in 24-hour roster basis
  • Capable to perform analysis on production incidents for demand deduction
  • Good in handling problem and able to have resolution in timely manner
  • Critical examination of requirements and understanding of operations and new application systems.
  • Create and modify procedures to solve problems considering technical capacity and limitations.
  • Coordinate Problem and Change to production systems

Key Requirements

Must have :-

  • Bachelor's degree in computer science/engineering or equivalent
  • Have strong coordination skills
  • Good knowledge of programming skills in UNIX Shell Scripting & Java/SQL
  • Minimum 5 years of working experience in application development in Open systems
  • Minimum 3 years of working experience with CI/CD tools
  • Minimum 1 years of working experience with DevOps or Scrum
  • Minimum 1 years of working experience with log management tool like Splunk, ELK, BMC, Geneos etc
  • Basic knowledge or concept of Cloud, Container, Micro services
  • Hands on experience in Job Scheduling tool, Control-M and technically proficient.
  • Experience in IT industry for any platform
  • Having good knowledge in domain of Retail Banking & Cards
  • Requires superior analytics and problem-solving skills.
  • Experience in system architecture and design
  • Ability to work in a fast-paced, team-oriented environment.
  • A strong & assertive communicator in English speaking & writing
  • Incident & Problem Management

Good to have :-

  • ITIL (Information Technology Infrastructure Library) Foundation Certificate
  • Broad knowledge of hardware, software and programming

Essential Technical Skills :-

  • Working experience in application development using Linux, Java, Weblogic, JBoss, MQ, Apache Web, Oracle in retail banking application and banking knowledge will be added advantage.

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