L2 Production Application Support Analyst - Core Banking Payments

Client: Bank Sector Based In Singapore
Working Hours: Monday to Friday, 9:00 AM to 6:30 PM, with 24/7 rotational after-hours support on a remote basis. On-site attendance may be required for critical incidents.

Responsibilities:

. Perform root cause analysis on application defects and provide solution for remediation.

. Prioritize defects and plan for production release based on defect criticality

. Perform code development, support end-to-end testing in SIT, UAT and deployment to Production environments during green-zone.

. Proactively looking at areas of improvement to improve system resiliency and performance to scale to volumes

. Maintain production stability by ensuring deployments have completed the necessary risk and impact assessments.

. Communicate in a clear, concise, and timely manner to stakeholders with respect to application related issues or queries.

. Assist production level 2 support with incident investigations, root cause analysis and feasibility of recovery approach as and when required. This includes after office hours or weekend support on a need basis.

. Comply to established SDM guidelines, processes, and IT policies.

. Share production defect support learning outcomes with internal teams to improve quality and minimize future defects of application delivery

. Ensure application documentation is properly updated for each production release

Requirements: Education:

. Bachelors Degree in Computer Science or related field.

. 3 or more years of production support experience across multiple technologies / platform

Essential:

. Strong troubleshooting, analytical and problem-solving skills

. Strong written, oral communication skills and able to manage stakeholders / user / vendor

. Ability to easily adopt to any technology / environment

. Able to work independently with minimal supervision

. Preferably with knowledge in payments domain such as remittances (MT/MX/ISO20022 SWIFT message formats), cross-border payments and overseas local payments such as CNAPS, RENTAS, RTGS, Bahtnet, CITAD and BI-RTGS.

. Knowledge in ITIL areas of incident and problem management.

Key Domain/ Technical Skills:

. Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400

. Experienced with ALDON and IBM RDi change management tools

. Experienced with BMC Control-M, Splunk and BMC Helix