L2 L3 Application Support - SRE Focus

Responsibilities

• Provide L2/L3 application support for production systems, handling incidents, service requests, and changes
• Diagnose and resolve complex issues, including performing root cause analysis (RCA) and implementing preventive measures
• Participate in on-call rotations and respond effectively to production incidents
• Support system testing, deployments, and releases in coordination with internal teams and vendors
• Perform BAU support, including handling user requests and following through on issue resolution end-to-end
• Analyse recurring issues post-BAU to identify patterns and drive continuous improvement initiatives
• Enhance system reliability by improving monitoring, logging, and alerting
• Define and track SLAs for application performance and uptime
• Execute recovery actions (e.g. restarting services, running scripts) and perform minor enhancements or fixes where required
• Develop automation scripts (PowerShell, Bash, Python, etc.) to reduce manual effort and improve operational efficiency
• Collaborate closely with development, infrastructure, and external vendors to resolve issues and improve system architecture
• Document runbooks, troubleshooting guides, and operational best practices

Requirements

• 5–7 years of experience ideal (flexible up to 12 years) in application support / SRE roles
• Proven experience in L2/L3 production support (mandatory) within financial institutions (banking, securities, fintech preferred)
• Strong hands-on experience with SQL (queries, debugging, stored procedures, large data sets)
• Proficiency in at least one scripting language (PowerShell, Bash, or Python)
• Familiarity with .NET / C# applications (support/usage level, not pure development)
• Experience troubleshooting distributed systems in production environments
• Exposure to Microsoft ecosystem (e.g. Azure, SharePoint, Power Platform)
• Basic understanding of equities trading lifecycle (buy/sell flows, quantities, calculations, settlement)
• Ability to translate business processes into system and technical understanding
• Strong analytical, problem-solving, and incident management skills
• Ability to react effectively in high-pressure situations and manage stakeholders across teams
• Exposure to SRE practices (not mandatory but advantageous)
• Knowledge of securities / derivatives back-office systems
• Familiarity with ITIL processes or certification
• Experience with Azure tools / Power Platform
• Strong individual contributor (IC) profile
• Hands-on, practical problem solver with strong BAU support experience
• Balanced technical and functional skillset (not purely development-focused)

Application:

• Apply to this job posting, and email your CV with the job title as the subject line to: [Confidential Information]