L2 Helpdesk Support Engineer

Job Description

We are seeking a motivated Level 2 Application Support Engineer to join our dynamic operations and support team.

• Government Digital Transformation Project
• Hybrid Work Arrangement
• Up to S$4,500 + AWS

Responsibilities:

• Provide L2 support for production and staging systems, handling escalations and restoring services within SLA/OLA timelines
• Investigate incidents (errors, alerts, performance, integrations) and perform in-depth troubleshooting using logs and monitoring tools
• Conduct root cause analysis (RCA) and implement corrective/preventive actions to minimize recurring issues
• Monitor system health proactively and execute configuration changes, patches, and operational fixes

Requirements:

• Min 2 years of experience in application/system support within high-availability or mission-critical environments
• Strong hands-on experience with monitoring and log analysis tools (e.g., AWS CloudWatch, Grafana, ELK Stack) and Linux/Unix systems
• Working knowledge of cloud platforms such as Amazon Web Services, including services like ECS, Lambda, S3, and RDS
• Understanding of databases, REST APIs, and ITIL processes, with experience using tools like Jira

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This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Elias Yeo HongJie (Outsourcing Team)

ScienTec Consulting Pte Ltd - 11C5781