Job Description
Working Hours: Monday - Thursday (8.30am - 6pm), Friday (8.30am - 5.30pm)
Working Location: South
Salary Package: SGD 4,500 + AWS
Employment Type: Contract
We are seeking a capable and motivated Level 2 (L2) Application Support Engineer to join our operations and support team. You will play a critical role in ensuring the stability, reliability, and performance of our production systems by investigating incidents, resolving complex technical issues, and working closely with engineering and infrastructure teams.
Responsibilities:
- Provide second-line (L2) support for production and staging systems, handling escalations from L1 Support.
- Investigate application errors, system alerts, performance degradation, and integration issues.
- Restore services within agreed SLA/OLA timelines and ensure proper incident closure.
- Perform in-depth troubleshooting using logs, metrics, and monitoring tools.
- Conduct root cause analysis (RCA) for recurring or high-impact incidents.
- Propose and implement corrective and preventive actions to reduce incident recurrence.
- Work closely with L3 engineers, DevOps, and vendors to resolve complex technical issues.
- Monitor system health, alerts, dashboards, and logs to proactively identify issues.
- Maintain and update runbooks, troubleshooting guides, and knowledge base articles.
Requirements:
- Minimum Diploma in Computer Science, Information Technology, or related discipline
- At least 4 years of relevant experience in helpdesk, application support, or technical support roles
- Experience supporting production systems in a high-availability or mission-critical environment.
Strong hands-on experience with:
Application log analysis and monitoring tools (e.g. AWS CloudWatch, Grafana, ELK, Google Analytics, etc)
Linux/Unix environments
By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec's Privacy Policy (scientecconsulting.com/privacy-policy).
This authorizes us to:
- Contact you about potential opportunities.
- Delete personal data as it is not required at this application stage.
- All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.
Wong Siew Ting (Maeve) - R25127375
ScienTec Consulting Pte Ltd - 11C5781
