L2 Application support

Scope of Work & Responsibilities

✅ 6-9 Years Experience (Senior L2 Support)

• Provide Level 2 support for Java-based applications in production
• Investigate, troubleshoot, and resolve incidents & service requests
• Perform Root Cause Analysis (RCA) and implement preventive actions
• Write and optimize SQL queries for validation and reporting
• Analyze and troubleshoot application code
• Coordinate with development, infrastructure, and business teams
• Maintain SOPs, runbooks, and knowledge base
• Prepare weekly/monthly operational reports
• Participate in service review meetings and problem management reviews

Technical Skills:

• Strong in Java, JavaScript, SQL (hands-on)
• Understanding of Middleware and API Gateway
• Experience in production support environments

Must-Have

• Positive attitude and willingness to learn
• Strong documentation and reporting skills
• Proficiency in MS Word, Excel, PowerPoint