L1 - System Engineer

The L1 System Engineer is responsible for:

• To provide 24 x 7 support for Data Center running on 12 hours shift

• Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.

• Resolving the incident/problem onsite.

• Escalating unsolvable problems and service requests to the System and/or Software Engineer and reporting the escalation to the Project Manager.

• Generating the relevant administrative records and reports.

• Introducing and integrating new technologies into existing environments.

• Applying operating system updates, patches, and configuration changes.

• Adding, removing, or updating user account information, resetting passwords, etc.

• Answering technical queries

• Maintaining the configuration of the system.

• To implement Service Request and Change Request

• Contacting OEM/Vendor for technical support

Requirements

• Possess Degree/Diploma in Computer Science/Electronics/IT or equivalent

• Minimum 1 year of relevant working experience in IT infrastructure operation

• 12 hrs shift working

Special Knowledge or Skills;

•Preferably with Microsoft Certification and/or ITIL certification.

• Good Knowledge of following products will be advantageous:

  -Linux

  -Unix

  -Active Directory/DNS

  -Microsoft Azure Stack

  -Microsoft Windows 2016-2022

  -Commvault Backup and Recovery

  -Symantec Endpoint Protection

• ITIL certification will be an advantage.