L1 Helpdesk Engineer

Job Description

Location: Labrador MRT

Working Hours: 8.30 am - 6pm (Monday to Thursday), 8.30am - 5.30pm (Friday)

Salary: Up to 3,300 + AWS

Employment Type: 1 year contract (full time, renewable)

Responsibilities:

• Respond to cases via multiple channels such as hotline, email, online forms, chatbot, portal or case management system.
• Perform basic troubleshooting based on SOP and guides
• Escalate tickets to next level and ensure resolution within Service Level Agreement
• Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely.
• Proactively escalate query trends or potential issues to team leader
• Any other relevant duties as and when assigned by the Supervisor

Requirements:

• Diploma in information technology field or engineering related field
• Minimum 2 years of working experience in Technical Helpdesk operation
• Prior experience in Government Technology agency will be an added advantage
• High integrity, accountability, and teamwork.
• Excellent interpersonal skills and bilingual proficiency.
• Good command of written and spoken English to handle English speaking customers.
• Familiarity with Windows management and security tools such as Microsoft Intune and Crowdstrike will be an added advantage

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Wong Siew Ting (Maeve) - R25127375
ScienTec Consulting Pte Ltd - 11C5781