L1 Application Support Analyst

1-4 Years

SGD 3,000 - 4,500 per month

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Early Applicant

Job Description

Act as the first line of support for application incidents and service requests via ServiceNow or Jira Service Desk.
Log, categorize, prioritize, and track incidents following ITIL-based processes while ensuring SLA adherence.
Provide first-call resolution wherever possible and escalate complex issues to L2/L3 with complete diagnostic details.
Monitor application health using tools like CloudWatch, Datadog, or Splunk and proactively raise alerts for anomalies.
Perform initial triage using logs, event viewers, and basic SQL validation to identify root causes.
Support end users with access issues, workflow guidance, password resets, and application usage queries.
Collaborate with technical teams during incident bridges, post-incident reviews, and change validation activities.
Maintain documentation, update knowledge base, and ensure compliance with SOPs, security policies, and ITIL practices.

EA Number: 11C4879
Reg. ID : R26161692