Review and process account opening documentation for corporate and private banking customers, ensuring compliance with internal policies and regulatory requirements.
Perform system account opening, customer record creation, and maintenance of accurate data and risk profiles.
Support business-as-usual (BAU) operations in line with departmental procedures and regulatory guidelines, with particular attention to customer acceptance standards.
Coordinate with relevant parties to resolve discrepancies and escalate exceptions to supervisors where necessary.
Ensure adherence to AML/CFT, data protection, and risk management policies promptly report issues or exceptions.
Handle enquiries from business units and operations teams via phone and email.
Perform online banking setup for new customers.
Support ad hoc projects or assignments as required.
Requirements
Bachelor's degree in Finance, Economics, or a related field.
At least 1 year of relevant experience in KYC, onboarding, or AML/CFT-related roles.
Knowledge of AML/CFT regulations and customer due diligence requirements.
Proficiency in English and Mandarin (to liaise with Mandarin-speaking stakeholders).
Proactive, detail-oriented, and able to work independently with a strong sense of responsibility.
Strong communication and problem-solving skills, with the ability to collaborate effectively across teams.
