Key Accounts Executive

COMPANY OVERVIEW

JOB RESPONSIBILITIES

Customer & Account Management

• Handle customer enquiries regarding shipment status, vessel ETA, freight charges, and operational matters.

• Build strong relationships with customers and identify their logistics requirements.

• Provide timely updates and solutions to ensure customer satisfaction.

• Support account management activities and maintain regular communication with clients.

Shipment Coordination & Documentation

• Coordinate shipment arrangements with customers and overseas agents.

• Ensure timely preparation and dispatch of shipping documents.

• Verify accuracy and completeness of documentation.

• Monitor shipment progress and resolve operational issues proactively.

• Perform accurate data entry for freight and logistics services.

Customs & Compliance

• Ensure compliance with customs regulations and international trade requirements.

• Manage shipping documentation and compliance records.

• Assist customers with tariff, rate, quotation, and documentation-related enquiries.

• Maintain proper documentation in accordance with operational standards and procedures.

Stakeholder Management

• Liaise with customers, overseas agents, shipping partners, and service providers.

• Coordinate closely with internal departments to ensure smooth execution of shipments.

• Work collaboratively with stakeholders to achieve operational excellence and service quality.

Additional Responsibilities

• Follow company operational policies, procedures, and service standards.

• Support ad hoc operational projects and assigned duties as required.

JOB REQUIREMENTS

• Diploma or Degree in: Logistics, Supply Chain Management, Business Administration or related disciplines

• Minimum 1 to 3 years of relevant experience in: Freight Forwarding, Shipping, Logistics Operations, Customer Service within Logistics Industry

• Good understanding of international shipping procedures and documentation.

• Familiarity with customs regulations and trade compliance requirements.

• Knowledge of shipping Incoterms.

• Understanding of air freight and sea freight operational processes.

• Proficient in Microsoft Office (Excel, Word, Outlook).

• Comfortable using freight forwarding or logistics management systems.

Working Location: Singapore

Ng Siew Thien (R22107842)

JAC Recruitment Pte. Ltd. (90C3026)

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