Responsibilities
- Serve as the primary point of contact for a portfolio of strategic enterprise clients, ensuring successful program delivery and long-term client satisfaction.
- Manage regional client engagements across multiple markets, coordinating with cross-functional teams to deliver consistent and effective solutions.
- Oversee end-to-end program execution, including planning, implementation, performance monitoring, and continuous improvement initiatives.
- Establish strong governance practices by managing service levels, resolving escalations, and driving operational excellence.
- Identify opportunities to grow existing client relationships through renewals, upselling, and cross-selling while maintaining commercial performance.
- Leverage data and analytics to evaluate program effectiveness, present business insights, and provide strategic recommendations to clients.
- Lead, coach, and develop a high-performing account management team, fostering collaboration and continuous professional growth.
Requirements
- Bachelor's degree in Business, Marketing, Communications, Technology, or a related discipline. A postgraduate qualification is an advantage.
- At least 10 years of experience in client management, account management, customer success, or consulting within technology, digital, marketing, or customer engagement environments.
- Demonstrated success in managing complex regional accounts across Southeast Asia and India. Experience supporting broader APAC or EMEA markets is advantageous.
- Strong understanding of customer engagement, CRM, loyalty, or B2B marketing programs, with experience managing strategic client relationships.
- Experience using data analytics and reporting tools (such as Power BI) to analyze performance, identify trends, and make business recommendations.
- Excellent communication, presentation, stakeholder management, and negotiation skills, with the ability to engage senior business leaders.
- Commercially driven, highly organized, and capable of managing multiple priorities in a fast-paced, client-focused environment.
Interested candidates who wish to apply for the advertised position, please click on Apply Now. We regret that only shortlisted candidates will be notified.
EA License No: 01C4394 (PERSOL SINGAPORE Pte Ltd)
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