Duties and Responsibilities
1. Key Functions
- Maintaining and expanding client relationships through regular client contact and communications with Internal teams
- Renegotiation of client contracts where necessary and ensuring retention of ATPI's client base
- Managing the profitability of existing clients
- Carrying out implementation of new clients won
- Carrying out Management Information analysis and providing consultative analysis to the client on a regular basis
- Building good working relationships with the Sales & Operations Managers and their respective teams
- Maintaining accurate records in company designated database - Microsoft Dynamics
- Assisting credit control by ensuring clients are paying to contracted terms
- Providing a monthly report to Head of Account Management on key achievements, activities, focus areas and requirements for your region
- Any task as delegated by management
2. Qualifications, Key Skills and Experience
- Bachelor's degree preferred
- 1-2 Years experience in Customer Service and Account Management
- Fluent in English, Oral and Written
- Energetic, Analytical, and Customer Focused.
- Travel Management Company (TMC) Account Management experience preferred but not essential.
