About the company
Founders today are building global companies from day one - but the systems that manage their money were built for a different era. Aspire exists to change that!
We're building the financial operating system for global founders, bringing banking, software, and automation into a single platform so businesses can move faster across borders and stay focused on building.
Aspire is built by people who think from first principles, care deeply about solving hard problems, and take real ownership of their work. Our team brings global experience from leading fintech and technology companies, and many of us are former founders and operators who understand what it takes to build thoughtfully, make trade-offs, and deliver at scale in a global environment.
Backed by leading global investors including Y Combinator, Peak XV, and Lightspeed, Aspire has been trusted by more than 50,000 startups and growing businesses worldwide to manage their finances since 2018. Together with partners like J.P. Morgan, Visa, and Wise, we're building for the next generation of global companies.
Key Responsibilities:
- Own a portfolio of high-value accounts with full accountability for renewals, retention, and net revenue expansion (upsell & cross-sell).
- Build and manage a proactive renewal and expansion pipeline, ensuring predictable revenue growth and minimising churn.
- Develop and execute strategic account plans tied directly to commercial targets, identifying opportunities to increase product adoption and wallet share.
- Lead commercial conversations with clients, including renewal negotiations, pricing discussions, and expansion proposals.
- Use data-driven insights to forecast portfolio performance, identify revenue risk, and implement actions to protect and grow NRR.
- Partner with Sales, Product, and Operations to drive account strategy, ensure successful product rollouts, and unlock expansion opportunities across Aspire's offerings.
Minimum qualifications:
- 5-6 years of experience in Customer Success, Account Management, or similar revenue-focused roles in fintech, banking, or SaaS.
- Proven track record of managing high-value accounts and delivering measurable revenue, retention, or expansion results.
- Strong analytical and forecasting skills, with the ability to use data to identify revenue opportunities and predict risk.
Preferred qualifications:
- Experience with data-centric or scaled CS motions focused on revenue efficiency.
- Prior exposure to automation and AI tools that improve renewal cycles, upsell targeting, or customer segmentation.
- Knowledge of fintech products, payments, or digital banking solutions.
