Key Account Management Senior/ Manager (CL & FF)

This role builds and nurtures long-term, profitable relationships with our company's most important, high-value clients, acting as the primary liaison to ensure satisfaction, retention, and growth by understanding needs, coordinating internal resources, delivering tailored solutions, and identifying upsell opportunities.

Job Responsibilities:

1. Key Account Management (MNC/ Regional)

- Own and manage key MNC accounts across ASEAN and India.

- Expand account scope vertically within markets and horizontally across multiple countries.

- Support onboarding of new regional accounts, ensuring smooth transition from proposal to implementation.

2. Performance & Service Governance

- Monitor operational performance against agreed KPIs and Service Level Agreements (SLAs).

- Conduct regular business reviews with key clients to identify performance gaps, risks and improvement initiatives.

3. Customer Growth & Retention

- Support account retention through proactive identification of upselling, cross-selling and renewal opportunities.

- Partner with customers to drive continuous improvement initiatives and long-term value creation.

4. Cross-Functional Collaboration

- Collaborate with internal teams (operations, IT & finance) to resolve issues and deliver solutions that meet customer expectations.

Job Requirements:

- Degree in Logistics, Sales & Marketing or related field.

- 7-10 years of experience in key account management and sales, in 3PL (Contract Logistics) and freight forwarding.

- Strong communication and interpersonal skills.

- Ability to build strong relationships with customers and internal teams.

Work Location : 20 Toh Guan Road

Working Hour : 8.30am - 5.30am (Mon. - Fri.)

Pls indicate your current and expected salary in your resume (mandatory).