Location: Singapore, Singapore (On-site client visits required)
Company: Restosuite Private Limited
Employment Type: Full-time
Reports to: Project Department Manager
About the Role
We are looking for a big-pictureoriented and highly execution-driven Key Account Implemenation Solution Consultant to oversee the overall progress and resource coordination of large-scale projects, while also taking ownership of critical Customer Success responsibilities.
You will serve as the bridge between clients and internal technical/implementation teams, ensuring projects are delivered on time while proactively gathering post-launch feedback to drive continuous product and service optimization.
Key Responsibilities
1. Large-Scale Project Management & Execution
End-to-End Project Ownership
- Lead the full lifecycle delivery and management of large client projects.
- Develop detailed project plans, monitor timelines, identify potential risks, and drive resolution.
- Ensure projects are delivered on time and meet quality standards.
Cross-Functional Resource Coordination
- Coordinate internal teams (Development, Implementation, Operations, etc.).
- Ensure resources are aligned at every project phase to support smooth execution.
2. Customer Success & Relationship Management
Customer Review & Performance Analysis
- Conduct regular satisfaction reviews with live clients.
- Collect and consolidate customer pain points, dissatisfaction areas, and feature requests.
- Produce structured analysis reports.
Requirement Translation & Product Optimization
- Convert customer feedback into clear and actionable development requirements.
- Collaborate with Product and Technical teams to assess feasibility.
- Drive product iteration and continuous improvement.
Key Account Retention
- Maintain and strengthen relationships with key accounts.
- Improve customer stickiness and renewal rates.
3. Meeting Facilitation & Pre-Sales Support
Monthly Review Meetings
- Organize and lead monthly project reviews or client communication meetings.
- Report project progress and improvement plans to both internal teams and clients.
Pre-Sales Support
- Support the Sales team in key account pre-sales engagements.
- Provide professional recommendations from a delivery and implementation perspective.
- Strengthen client confidence during the contract signing process.
4. System Configuration & Backend Training
System Configuration
- Configure backend system parameters based on project or client requirements (e.g., user permissions, workflow setup, basic data entry).
- Ensure the system operates according to the designed solution.
User Training
- Provide backend operation training to key users on the client side.
- Develop simple operation manuals to ensure effective system usage.
5. Documentation, Feedback & Continuous Improvement
- Maintain clear documentation for:
- Project delivery
- Common issues and resolutions
- Partner technical FAQs
- Share recurring issues and feedback with:
- Head of Project Delivery
- Product and Engineering teams
- Support improvement of implementation SOPs and partner enablement materials
- Assist Sales teams by clarifying technical scope and identifying upsell opportunities when relevant
Requirements
Basic Qualifications
Language Proficiency
- Fluent in both English and Chinese (written and spoken).
- Able to handle bilingual documentation, emails, and communication with overseas clients and teams.
Work Experience
- Minimum 3 years of IT project management experience.
- Proven experience independently managing large-scale project deliveries.
Communication Skills
- Strong cross-functional coordination and client relationship management capabilities.
- Able to manage complex stakeholder environments.
Accountability & Responsiveness
- High sense of ownership and strong follow-through mindset.
- Quick response to client issues with strong closure discipline.
Learning Agility
- Ability to quickly understand business processes.
- Experience with system-based platforms (e.g., SaaS, ERP, CRM) is preferred.
Preferred Qualifications
- Familiarity with the software development lifecycle (SDLC) or technical background.
- Experience in Customer Success or pre-sales solution consulting.
Personal Attributes
Strong Analytical & Logical Thinking
- Able to structure and summarize information clearly.
- Capable of translating vague client complaints into clear development requirements.
Proactive Mindset
- Actively identifies project risks and potential client dissatisfaction.
- Not merely reactive to requests.
Resilience & Multitasking Ability
- Maintains composure under pressure.
- Able to prioritize effectively in a multi-tasking environment.
Why Join Us
- Hybrid role combining enterprise project ownership + customer success leadership
- Key contributor to large-scale client delivery & retention success
- Direct exposure to enterprise and multi-location system rollouts
- Clear growth path to Senior PM / Head of Customer Success / Delivery Lead
- Fast-growing SaaS & technology-driven organization
