About The Air Station
The Air Station is a leading provider of sleep health solutions, specialising in diagnostic and therapeutic devices that transform patient outcomes. As we continue to grow, we are seeking a dedicated and accountable Key Account Executive to strengthen our commercial operations and ensure smooth, accurate execution of sales processes.
The Key Account Executive is responsible for the end-to-end management of assigned key hospital accounts, focusing on account growth, contract renewals, operational excellence, and long-term partnerships. The role emphasizes farming activities, ensuring sustained revenue, high service levels, and strong stakeholder relationships across sleep laboratories, respiratory departments, and hospital management.
Key Responsibilities
Key Account Management & Development
- Act as the primary point of contact for assigned key hospitals and sleep centres in Singhealth Cluster.
- Build and maintain long-term relationships with clinicians, sleep technicians, respiratory therapists, procurement teams, and hospital management.
- Drive account retention and revenue stability through proactive engagement and service excellence.
- Identify upsell and cross-sell opportunities within existing accounts (e.g., CPAP devices, masks, consumables, service contracts).
Contract Renewal & Commercial Management
- Manage service agreements, rental programs, and supply contracts for key accounts.
- Proactively plan and execute contract renewals, pricing discussions, and volume negotiations.
- Ensure contract compliance and alignment with internal commercial and regulatory policies.
- Track contract timelines and work closely with finance and legal teams where required.
- Support sales activities such as onsite CPAP device sales, after-sales service coordination and follow-up on outstanding orders or documents.
Sales Performance & Account Financials
- Own and manage sales figures, revenue, and profitability for assigned key accounts.
- Monitor monthly, quarterly, and annual sales performance against targets.
- Prepare account performance reports, forecasts, and pipeline updates.
- Analyse account data to identify trends, risks, and growth opportunities.
Logistics, Operations & Service Coordination
- Coordinate logistics, deliveries, installations, and replacements of sleep diagnostic and CPAP equipment for key hospitals.
- Ensure smooth day-to-day operational support, including device availability, consumable supply, and service turnaround times.
- Work closely with internal teams (logistics, operations, service engineers) to meet hospital SLAs.
- Anticipate and resolve operational challenges to minimize disruption to patient care.
Troubleshooting & Issue Resolution
- Act as the first escalation point for operational, technical, or service issues at key accounts.
- Coordinate with technical, clinical, and service teams to resolve device, therapy, or workflow issues.
- Ensure timely follow-up and closure of complaints while maintaining high customer satisfaction.
Clinical Support & Department Engagement
- Conduct department talks, product updates, and therapy education sessions for sleep labs, respiratory departments, and nursing teams.
- Support clinicians with basic product knowledge, therapy workflows, and patient compliance insights (non-clinical).
- Collaborate with clinical specialists for in-depth training or complex cases when required.
Stakeholder & Internal Collaboration
- Liaise with internal departments including sales support, operations, finance, and marketing to ensure seamless account management.
- Provide market feedback and insights from key accounts to support product and service improvements.
Requirements
- Minimum 2 years of experience in Medical Device Key Account Management, Sales, Clinical or relevant roles.
- Valid Singapore Class 3A driving license is mandatory
- Strong competency in MS Word, Excel, Outlook, and experience with ERP/CRM systems.
- Good interpersonal and communication skills able to work effectively with internal teams, customers, and partners.
- Highly motivated, organised, and able to manage both sales and operational responsibilities.
- Strong attention to detail in contracts and figures with commercial acumen.
- Ability to adapt to a fast-paced environment with strong problem-solving mindset and hands-on execution.
- Knowledge of CPAP therapy, sleep diagnostics, or respiratory care is an advantage.
- Able to start as soon as possible is a plus.
