Key Responsibilities
Key Account Management & Sales Growth
- Serve as the primary liaison for assigned key accounts, ensuring long-term partnerships and repeat business.
- Develop account-specific strategies to meet sales targets, negotiate contracts, and upsell/cross-sell products.
- Conduct regular client reviews to address concerns, align on forecasts, and identify growth opportunities.
- Providing excellent customer service throughout the sales process and after-sales.
Trader Support & Operational Coordination
- Collaborate with the trading team to align client demands with inventory availability, production schedules, and delivery timelines.
- Provide traders with client-specific insights (e.g., order patterns, urgent requests) to optimize procurement and inventory planning.
- Resolve operational bottlenecks (e.g., delays, quality issues) impacting key accounts by coordinating with production, logistics, and quality teams.
Costing & Pricing Strategy
- Analyze cost drivers (e.g., raw materials, logistics) and recommend pricing adjustments for high-volume or custom orders.
- Share client feedback with procurement to identify cost-saving opportunities (e.g., bulk purchasing, alternative suppliers).
Operational Flow Optimization
- Identify and address inefficiencies in order processing, documentation, or delivery workflows impacting key accounts.
- Streamline communication between sales, trading, and operations teams to reduce lead times and improve fulfillment accuracy.
Reporting & Analytics
- Generate monthly reports on account performance, records of client interactions ,operational challenges, and cost-saving initiatives for management review.
Requirements:
- Minimum 3 years of experience in sales, account management with foodservice background
- Ability to multitask and work in a fast-paced environment
Proficiency in MS Excel, and ERP systems (e.g., SAP). - Strong analytical skills to interpret sales data, cost reports, and operational metrics.
- Excellent communication and negotiation skills for managing internal/external stakeholders.
