Key Responsibilities:
- Maintain critical infrastructure platforms including compute, storage, virtualisation, and supporting systems across development, staging and production environments.
- Follow and implement platform standards, executing infrastructure automation and modern operational practices to improve efficiency and reliability.
- Support platform enhancement initiatives and implementation of new infrastructure solutions, ensuring alignment with enterprise architecture standards.
- Manage virtualisation platforms (e.g., VMware, Hyper-V), including capacity monitoring, performance optimisation, and lifecycle management.
- Implement and maintain robust monitoring and observability solutions for all platform components using modern tooling (e.g., Prometheus, Grafana, ELK stack).
- Execute platform patching strategies, leveraging automation to maintain security and stability while minimising service disruption.
- Provide L2/L3 technical support for platform-related incidents, conducting problem determination and resolution.
- Support containerisation initiatives and maintain container orchestration platforms for traditional workloads where applicable.
- Implement Infrastructure as Code (IaC) practices to automate platform provisioning and configuration management.
- Maintain backup, DR, and high-availability solutions for critical platform components.
- Follow security controls implementation, including access management, security hardening, and compliance monitoring.
- Collaborate with application teams to support platform stability, performance, and scalability requirements.
- Create and maintain platform documentation, runbooks, and standard operating procedures.
- Support team members on platform operations and modern infrastructure practices.
EXPERIENCE AND SKILLS NEEDED
- Strong experience with enterprise virtualisation platforms (VMware vSphere, Hyper-V)
- Experience in storage systems (SAN, NAS) and enterprise backup solutions
- Proficiency in Linux and Windows Server administration
- Experience with infrastructure automation tools (Ansible, Puppet, Chef)
- Knowledge of container technologies (Docker, Kubernetes)
- Familiarity with monitoring and observability platforms
- Experience with Infrastructure as Code practices
- Understanding of networking concepts and technologies
- Scripting abilities (Python, PowerShell, Bash)
- Experience with high-availability and disaster recovery solutions
Qualifications:
- Bachelor's degree in computer science, Information Technology, or related field
- Experience in infrastructure operations and engineering
- Strong understanding of enterprise infrastructure components
- Experience in supporting infrastructure modernisation initiatives
- Excellent problem-solving and analytical skills
- Strong documentation abilities
- Effective communication skills with both technical and non-technical stakeholders
Desired Certifications:
- VMware Certified Professional (VCP)
- Microsoft Certified: Windows Server
- Red Hat Certified Engineer (RHCE)
- ITIL v4 Foundation
