Junior Support Analyst [Production Support]

Project Description:Our client is the corporate and investment banking arm of The Group, world's 12th largest bank by total assets.

We work daily with international branches located in 30 markets by:

- Envisioning and preparing the Bank's futures information systems.
- Partnering and supporting core banking flagships and transverse areas in their large-scale development projects.
- Providing premium In-house Banking applications,
This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Capital Markets IT is the IT department within the bank focused on solutions related to Capital Markets. This includes Front Office (FO) booking platforms, Risk Management (RM) control and regulatory reporting systems, financial product and contract valuation systems, and much more. It is the department most directly exposed to the bank's financial operations.

You will join the Singapore Capital Market Run the bank team in charge of running capital markets applications for reconciliation, valuation, payments and confirmations.

Responsibilities:Application monitoring responsibilities:
Define and implement in coordination with the build team the needed application monitoring.
Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.
Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

Incidents and Requests management (business users and others IT teams):
Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator)
Analyze and manage incidents/problems/requests.

Problem management and continuous improvement:
Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.
Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
Provide non-functional requirement to the build team to implement monitoring as code whenever available.
The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. You should have a strong appetite in the capital market functional business.

Mandatory Skills Description:

• This role requires requires a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. You should have a strong appetite in capital markets functional business.
• Appetite in application support activity (in capital markets IT is a plus)
• ITIL certification
• Good understanding of Capital Markets Domain and Exposure to Capital Market FO/BO systems
• Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD...)
• Experience in technical proficiency with strong skills in SQL
• Experience in Unix/Linux scripting
• Should be able to do SLA & KPI management, client communication & interaction
• Predictive analysis, consulting, escalation management
• Appetite for continuous improvement and automation
• Knowledge in XML, PL/SQL, MQ, CFT and Control-M
• Knowledge of monitoring solutions (E.g. ITRS Geneos, Elastic Search)
• Excellent communication and interpersonal skills
• Strong analytical and troubleshooting skills
• Ability to work well under pressure
• Autonomous, self motivated and excellent team player
• Strong perseverance and diligence towards attaining goals and effective time management
• General banking and finance understanding and knowledge
• Understanding of IT applications handling valuation, reconciliations, payments and confirmations
• You should have analytical and problem solving skills, a pro-active mind-set in security, proven ability to work individually under pressure. Team player with good interpersonal skills. Excellent written and verbal communication skills.
• Shift Timings:
• Work hours: 8:45 am - 6:30 pm SGT
• Weekend support on demand

Nice-to-Have Skills Description:

• ITIL Certification is a plus.