Search by job, company or skills

Shopee

Junior Project Operations (Payment)

Shopee
Singapore
Fresher
new job description bg glownew job description bg glownew job description bg svg
  • Posted 6 hours ago
  • Be among the first 10 applicants
Early Applicant

Job Description

Job Description:

  • Own and manage end-to-end operations for both payment and card services, ensuring smooth execution, timely issue resolution, and service quality.
  • Oversee key operational processes, including card issuance, delivery, activation, reissuance, transaction monitoring, and user issue resolution.
  • Monitor system-wide abnormalities across modules and platforms coordinate with tech teams, vendors, and external partners to resolve issues effectively.
  • Proactively identify gaps and inefficiencies, and drive initiative improvements with an entrepreneurial mindset and strong ownership.
  • Apply analytical techniques to uncover operational risks and bottlenecks, and turn complex data into actionable insights to support strategic decisions.
  • Build and maintain automation tools, dashboards, and reports to enhance monitoring and reduce manual workload.
  • Maintain SOPs and escalation workflows, while aligning with internal teams on SLAs and cross-functional procedures.
  • Lead continuous improvement initiatives to scale operations effectively and support business growth.

Requirements:

  • Bachelor's or Master's degree in Engineering, BBA, or any related field.
  • Effective in fast-paced, complex environments with strong problem-solving, leadership, and analytical skills. Detail-oriented, organized, and a strong team player.
  • Customer-oriented, open-minded, eager to learn, have good interpersonal skills, communication skills and good command of English
  • Flexible with working hours to handle issues that may arise at unusual times.
  • Proficient in data handling and organization, especially with MS Excel or Google Sheets.
  • Ability to solve complex problems using data analysis experience with SQL and coding (e.g., Google Apps Script, JavaScript, Python) is a plus.
  • Has passion for the FinTech industry

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Fintech
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 135931245

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 16-12-2025 06:35:32 PM
Homejobs in SingaporeJunior Project Operations (Payment)