Junior Production Support Analyst (AS400)

Responsibilities:

. Perform root cause analysis on application defects and provide solution for remediation.

. Prioritize defects and plan for production release based on defect criticality or align with quarterly releases

. Perform program code development, support end-to-end testing in SIT, UAT and deployment to Production environments.

. Maintain production stability by ensuring deployments have completed the necessary risk and impact assessments.

. Communicate in a clear, concise, and timely manner to stakeholders with respect to application related issues or queries.

. Assist production level 2 support with the investigation, root cause finding and feasibility of recovery approach as and when required.

. Follow up on defect closure and meet defect closure KPI

. Share production defect support learning with internal teams to improve quality and minimize future defects of application delivery

. Ensure application documentation is properly updated for each production release

Requirements:

. Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400.

. 3 -5 years of Production Support experience across multiple technologies / platform

. Strong troubleshooting and problem solving skills

. Strong written, oral communication skills and able to manage user / vendor / customer

. Has experience with end-to-end development following SDLC

. Ability to easily adopt to any technology / environment

. Familiar with incident and problem management process

. Familiar with agile methodologies