Job Summary
We are seeking a proactive, tech-savvy Junior IT Support Specialist to join our Group IT team. This is a unique role where you will provide foundational technical support to a diverse portfolio of companies. You will be the face of IT, ensuring that employees across all entities have the tools and uptime they need to succeed. This is an ideal role for someone looking to touch a wide variety of technologies in a fast-paced, multi-tenant environment.
Key Responsibilities
- Manage user accounts daily by setting up, modifying, and removing access across platforms such as Microsoft 365, Google Workspace, and Slack to ensure secure and efficient user operations.
- Enroll, update, and secure company laptops and mobile devices using Mobile Device Management (MDM) platforms like Intune, Jamf, or Kandji to maintain device compliance and security.
- Diagnose and resolve technical issues related to Windows and macOS operating systems, office hardware, and cloud-based applications to minimize downtime and support employee productivity.
- Prepare and configure hardware for new hires and securely wipe or recover data during employee offboarding to maintain data integrity and security.
- Maintain clear and accessible documentation including asset inventories and entity-specific setup guides to support consistent IT operations and knowledge sharing.
Requirements
- Operating Systems: Basic troubleshooting for macOS.
- SaaS Knowledge: Familiarity with admin dashboards (adding users, resetting passwords, managing groups).
- MDM Knowledge: Understanding the concept of Remote Management knowing how to check if a device is compliant or enrolled in a central system.
- Hardware: Comfortable setting up workstations, docking stations, and basic local networking (Wi-Fi/LAN).
- IT Certification such as CompTIA A+ or Google IT Support, or a Diploma in a relevant field
- Experience working in a technical support or helpdesk role for at least 1 year
- Experience supporting environments with 50+ users or multiple office locations, enhancing ability to manage diverse and complex IT needs
