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.Provide policy management, log extraction assistance, and backup policy execution for CyberArk, Microsoft Defender for Endpoint, Microsoft Defender for Cloud, and Menlo Security. . Perform user and application on-boarding activities within CyberArk. . Manage exclusion agent life-cycle for Microsoft Defender for Cloud. . Handle and respond to enquiries on Change Requests and Service Requests. . Receive Change Request (CR) forms, open CR tickets in the Change Management System, and track progress until completion. . Execute approved configuration changes, including performing pre/post-change configuration backups or daily backups as required. . Plan and perform complex configuration changes while ensuring compliance with approved requests. . Create and update device technical documentation to support system changes and configurations. . Handle minor software upgrades, patches, and vulnerability fixes as released by vendors. . Assist in incident handling, including joint troubleshooting with vendors and clients, applicable to both remote and onsite support.
Requirements:
. Diploma/Degree in IT, Computer Science, or related discipline. . At least 1-2 years of experience in security solutions administration, implementation, or support (experience with CyberArk, Microsoft Defender suite, or Menlo Security will be advantageous). . Strong troubleshooting, analytical, and problem-solving skills. . Good knowledge of backup policies, change management, and security patching processes. . Team player with good communication, presentation, and interpersonal skills. . Meticulous, self-motivated, and able to work under pressure. . Candidates with no relevant experience will not be considered
Working Hours:9:00am to 6:00pm (Mondays to Fridays)
Date Posted: 01/10/2025
Job ID: 127854589