Junior Community & Advocacy Executive

About the Company & Brand Background

Good Pharma Dermatology is a consumer health product company, which has commercialised several brands in its 12 years of operation. Its leading brand Suu Balm is a uniquely differentiated range of skincare products for people with dry, itchy, sensitive or eczema-prone skin developed at one of the world's leading dermatology hospitals – the National Skin Centre, Singapore.

Currently, Suu Balm has made its mark in over 10 countries across Asia and beyond. With over 3 million units sold and consistent high double-digit growth year-on-year, we are a market leader in our niche. As we continue our remarkable journey of global expansion, we are looking for talented, enthusiastic individuals to join our mission of bringing skin relief to the world.

Why join us

If you're passionate about social media, content creators, brand communities and authentic storytelling, this role gives you hands-on exposure across ambassador marketing, influencer marketing, creator outreach, community building and brand storytelling.

You'll support building the brand's pipeline of creators, testimonials, reviews, and real-user content that supports wider marketing plans across product launches, campaigns, digital content, and social media. Over time, you'll also gain exposure to PR seedings, media / paid partner content and creator-led e-commerce activities as you become more familiar with the brands and processes.

This is a good opportunity for someone early in their marketing career who wants to grow in ambassador marketing, influencer / creator coordination, community management and advocacy planning.

Why Join Suu Balm

At Suu Balm, we're not just a skincare brand—we're a team that's passionate about making a real difference in people's lives. Here's why working with us could be an exciting opportunity for you:

1. Grow With Us, Both Personally and Professionally

We're a fast-growing company where you'll be at the center of the action. This means plenty of opportunities to take on meaningful projects, learn new skills, and see the impact of your work firsthand. If you're someone who loves to grow and embrace challenges, this is the place for you.

2. We Value and Reward Your Hard Work

At Suu Balm, we believe in recognizing and rewarding the effort you put in. That's why we offer:

• Competitive Salary: A pay that matches your hard work and contributions.
• Performance Bonuses: Achieve great results, and we'll reward you for it.
• Profit-Sharing: When the company succeeds, you succeed too.
• Sales Incentives (for Sales Teams):Enjoy attractive rewards that celebrate your achievements!

But we know a great job is more than just a paycheck - it's about feeling supported and appreciated. That's why we also provide:

• Comprehensive Health and Medical Insurance: Your well-being matters to us.
• Wellness Allowance: For the little things that keep you feeling great.
• Paid Time Off: Recharge, relax, and come back ready to shine.
• Monthly Suu Balm Product Allowance: Love and use the products you help create!
• Education Support: Continue learning and growing with us.

3. Learn and Grow with an Amazing Team

At Suu Balm, we value teamwork, open communication, and mutual respect. We celebrate wins together, share ideas, and support one another, ensuring everyone feels they belong.

You'll also collaborate with talented teams across Singapore, Malaysia, Indonesia, Hong Kong, and the Philippines. Through workshops, learning sessions, and company events, you'll gain valuable experience and grow alongside passionate individuals.

The Opportunity:

We're looking for a proactive and organised Junior Community & Advocacy Executive to support Suu Balm and Vytle's ambassador, creator/influencer, community and advocacy efforts.

This is an entry-level / junior, execution-focused role suited for someone early in their marketing career. Working closely with the Digital Marketing team and broader Marketing team, you will help coordinate outreach, follow-ups, product send-outs, creator communications, content tracking, community replies and reporting updates. As you become more familiar with the brands, products and day-to-day processes, you will also be guided to support PR seedings, media / paid partner content coordination and creator-led e-commerce activities.

We are looking for someone organised, responsive, warm in communication and willing to learn.

In this role, you'll get to:

• Support the day-to-day running of the ambassador programme, including recruitment, onboarding, briefs, engagement, content follow-ups and activity tracking
• Source and shortlist relevant creators, KOLs, and UGC creators based on campaign or product needs
• Assist with creator outreach, product seeding arrangements, posting timeline reminders, draft checks, content collection and follow-ups
• Help collect and organise UGC, testimonials, reviews, before-and-after visuals, creator posts, ambassador content and reels for marketing use
• Monitor tagged posts, community mentions, creator content and relevant social media enquiries
• Respond to comments, DMs, creator enquiries and ambassador questions based on guidelines, while escalating sensitive or medical-related enquiries to the relevant internal teams where needed
• Help identify strong creator or real-user content that may be suitable for reposting, boosting, or future use
• Assist with PR and media work after you are familiar with the brand, including product information, media pitch support, follow-ups and coverage tracking
• Support paid content coordination where needed, including timelines, briefs, product claims, draft checks, approvals, go-live checks and reporting
• Assist with Marketplace affiliate, livestream and creator-led e-commerce activities where relevant, including outreach support, product send-outs, basic tracking and follow-ups
• Maintain clear trackers for ambassador activity, creator outreach, seedings, deliverables, content received, usage rights, media coverage, publisher content and affiliate activity
• Prepare reporting updates on outreach progress, content received, posts published, follow-up status and key learnings
• Support other ad hoc marketing activities, providing additional support where needed.

What you'll need to succeed:

• 0 - 2 years of relevant experience or internship exposure in marketing, social media, PR, influencer marketing, community management, e-commerce or related fields; fresh graduates with relevant internships are welcome to apply
• Diploma or above in Marketing, Communications, Business, Media, PR, Digital Marketing or a related field
• Comfortable doing outreach, writing clear follow-ups and communicating with creators, ambassadors, customers, partners or other external stakeholders
• Organised and detail-oriented, with the ability to keep trackers, timelines, deliverables, basic reports and follow-up status updated
• Good written communication skills, with a warm, professional and brand-appropriate tone
• Interested in social media, creator content, UGC formats, affiliate content and local social media trends
• Able to judge whether content feels authentic, credible, useful and suitable for the brand
• Proactive, responsive and resourceful, someone who follows through without needing to be chased
• Comfortable working in a fast-moving SME environment where priorities can shift and detailed follow-through matters
• Interest in skincare, sensitive skin, eczema care, personal care or consumer products is a plus

Good to have:

• Exposure to influencer outreach, creator coordination, ambassador programmes, PR seedings, media pitching, paid publisher content, affiliate coordination or community management; prior full ownership is not required
• Keeps up with local Instagram and TikTok trends, and is able to spot creator content, Reels or UGC formats that may be relevant for brand use
• Basic understanding of TikTok Shop affiliates, livestreamers, UGC seeding or creator-led commerce. This can also be learnt on the job
• Experience using Excel or Google Sheets for tracking, simple reporting, basic performance summaries and follow-up management
• Basic content creation skills such as filming simple reels, editing short-form videos or writing captions