Love working with children and want a role where no two days look the same StarChamps Hougang is looking for a full-time Centre Operations & Student Care Executive to be the friendly face and steady hand behind our classroom operations - from welcoming new families through the door to keeping our daily programmes running smoothly.
This is more than an admin role. You'll be at the heart of our centre - building relationships with parents, supporting tutors, and helping shape the experience of every child who walks in.
What you'll be doing
- Be the first point of contact for walk-ins, calls, and email enquiries - and the warm, knowledgeable voice that turns interest into enrolment
- Guide prospective parents through our courses and consult with them on the best fit for their child
- Keep daily class operations running like clockwork - attendance, classroom assignments, and scheduling
- Own the full student enrolment journey, from registration to fee collection
- Supervise homework and spelling practice for our Primary 1-6 students
- Be the go-to liaison between tutors, parents, and students for timing changes and day-to-day matters
- Help capture the energy of our classes through photos and content for our marketing
- Take pride in a centre that's clean, welcoming, and well run
- Jump in wherever needed - every day brings something a little different
What we're looking for
- Diploma or equivalent
- 2+ years in a customer service role - an advantage, not a dealbreaker
- Bilingual in English and Mandarin (you'll be liaising with Mandarin-speaking parents on enrolment and fees)
- Comfortable with Microsoft Office and everyday tech
- A team player with a positive, can-do attitude and genuine warmth around children, parents, and teachers
- Available Monday-Friday, 10.30am-7.30pm or 12.15pm-9.15pm
- Prior teaching experience a plus (1 year preferred)
- Able to start August 2026
Why StarChamps
- CPF contribution, Annual Leave, and Sick Leave
- A genuinely positive, supportive team culture with real work-life balance
- Full training provided - we invest in getting you set up to succeed
- Steps from Hougang MRT and major bus routes - easy commute, no excuses for being late
Ready to be part of a centre where your work actually shapes children's growth We'd love to hear from you - apply online with your resume today.
We regret that only shortlisted candidates will be notified.
