[Job ID: 1485521]
Responsibilities:
- Respond to user queries with a proactive service mindset, ensuring timely resolution and clear communication.
- Provide technical and non-technical support for the Singapore branch, ensuring high service standards.
- Communicate effectively with users, technical teams, and senior management.
- Report incidents accurately, including business impact and workaround measures.
- Maintain detailed logs of user requests and prepare comprehensive reports for stakeholders.
- Coordinate with L3 support teams and vendors, defining SLAs and ensuring adherence.
- Perform basic application health checks and support systems running on Windows Server or Linux Server.
- Support banking or financial applications.
Requirements:
- 5-8 years of experience in L2 Application Support, including at least 2 years in a lead role within a financial institution.
- Minimum 5 years of experience in banking services, operations, or supporting services for financial institutions.
- Proficiency in Japanese language for liaising with Japanese-speaking clients and stakeholders.
- Experience with Azure DevOps and application support.
- Familiarity with IT service management principles (ITIL preferred).
- Proficiency with IT service tools such as ServiceNow and Jira.
- Strong customer service skills, problem-solving abilities, and ability to work under pressure.
- Ability to collaborate across internal teams and external providers to resolve complex issues.
- Experience supporting Japanese-speaking users in a Japan-based financial institution is an added advantage.
- Exposure to MAS Technology Risk Management framework, risk awareness, and financial institution IT infrastructure is an added advantage.
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
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EA Personnel Name: Kota Baba
EA Personnel Reg. no.: R22106801
EA License no.: 07C5771
