ITSS Service Engineer

Job Descriptions:

• Provide daily IT support to end-users, including helpdesk and 1st/2nd level technical support for two sites (Jurong East and Pioneer).
• Assist users with hardware, software, and basic network issues, and provide technical guidance.
• Perform basic system and network administration at site level (user accounts, printers, security controls).
• Support and maintain business applications and phone systems (analog/digital).
• Manage user data backup and recovery.
• Handle IT equipment & software procurement and maintain IT asset inventory.
• Prepare and update user guides, IT documentation, policies & procedures.
• Conduct IT orientation for new employees and provide regular cybersecurity awareness training for users.
• Manage and support any other tasks, projects, or audits assigned by site management.

Job Requirements:

• Diploma or Degree in Computer Science, Computer Engineering, or related field.
• ion preferred.
• Knowledge of Windows 10/11, WinServer 2016/2019/2022.
• Knowledge of Networking and IT security, including and firewall administration.
• Basic skills in network maintenance, system administration and network security.
• Good Work planning and prioritization skills.
• Strong communication skills.
• Proficient in SOP documentation.
• Service-oriented attitude.