About the Role
The Challenge
Join a major ServiceNow transformation programme and play a key role in aligning local IT Service Management (ITSM) processes with the Group operating model while supporting a resilient and compliant technology environment.
The Opportunity
Mills Recruitment is partnering with a leading financial services organisation in Singapore to hire an ITSM Process Analyst (Incident Management). This is an opportunity to work closely with business and technology stakeholders to drive ITSM process improvement, ServiceNow implementation, and continuous service excellence
Compensation and Benefits
- Competitive salary up to SGD 13,000 per month or negotiable, depending on experience
What You Will
- Lead mapping of local ITSM processes to the Group operating model.
- Support Incident, Problem, Change, Request, Service Level and Knowledge Management processes
- Translate business requirements into ServiceNow configurations
- Drive process standardisation, stakeholder engagement, training and user adoption
- Establish KPI reporting and support continuous service improvement initiative
Who We Are Looking
For Preferred Qualifications
- Degree in IT, Business, or a related discipline
- Minimum 7 years of ITSM process analysis and ServiceNow ITSM experience
- Strong expertise across Incident, Problem, Change, Request and Knowledge Management processes
- Hands-on experience with the ServiceNow implementation lifecycle, including UAT, go-live and hypercare support
- Familiarity with MAS TRM, regulatory controls and audit requirements. ITIL v4 certification is preferred, while ServiceNow certifications are an advantage
- Singapore Citizens and Singapore Permanent Residents are encouraged to apply
Skills and Attributes
- Strong stakeholder management and communication skills
- Process improvement and service transformation mindset
- Analytical and solution-oriented approach
- Ability to deliver change in a regulated enterprise environment
Apply Now
If you have strong ServiceNow ITSM expertise and are passionate about driving service management excellence within a leading financial services organisation, we'd love to hear from you.
