Job Description:
Qualifications and Profile:
- Master or Bachelor's degree in Computer Science/ Information Technology/ Programming & Systems Analysis/ Science (Computer Studies) faculties.
- Between 2 to 5 years of experience.
- At least 2 years of Run Quality experience.
- ITIL Advanced Level Certification.
Technical:
- Microsoft Excel (Advanced).
- Microsoft PowerPoint.
- Power B.I/ Tableau.
- Microsoft Excel (Macro).
- JIRA (Ticketing tool).
- Confluence.
Nice to Have:
- SQL.
- Python.
- Exposure to Capital Markets applications.
Requirements:
- Professional Skills and Mindset:
- Significant theoretical and practical experience in IT support processes (ITIL).
- Significant experience in IT support activities in the capital markets environment.
- Good Project Management Skills for transversal and cross functional initiatives.
- Ability to communicate (excellent communication skills) and influence cross functional teams without direct reporting/authority.
- Analytical Thinking - Ability to interpret data, identify patterns and suggest actionable improvements.
- Ability to work with many contributors including management stakeholders.
- Rigorous and methodical with a great capacity for adaptation and management of priorities.
- Being a force for proposals on current solutions / processes / organization - Proactive and Self Starter.
